- Report: #722614
Report - Rebuttal - Arbitrate
Complaint Review: Loancare
Loancare3637 Sentara Way Virginia Beach, VA 23452 Virginia beach, Virginia United States of America
Loancare Mortgage incompetance, overblown fees, poor customer service Virginia beach, Virginia
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We have been on time with our mortgage payments since the inception of our loan. The mortgage holder (third one) called us to lower our interest rates last October because we had such a good record. Then they brought in loancare.
We had been set up with auto pay with all 3 of the companies that held our mortgage. Loan care - after assessing a late fee when they took over collecting the payments, *said* they would be more than happy to do the same.
First month.. no withdraw happened... second month, same thing. We were assured that by the third month the auto pay would go into effect. It again did not happen... and again because of their ineptitude we had to pay over the phone each of those three months - late because we kept waiting for the auto payment to happen, and be assessed a fee for the service. (and the late fee of course)
Then the 4th month rolled around and we got a call that because we had been late (their fault) for 3 months running, they would no longer consider us for auto pay.
Also, they would no longer take a payment over the phone, via internet and now they want cashiers checks as valid payment.
I've done some research on this company and found lots of other complaints about this excuse for a company here, http://www.complaintsboard.com/complaints/awful-company-c330754/page/1.html#c952623
It really seems like part of their business plan is to assess as many fees as possible by not providing the services they say they're going to.
Our mortgage company refuses to cut out the middle man so to speak and just let us pay them.
Now, after reading that complaints board, we're afraid to send them anything for fear of mismanagement of funds.
This report was posted on Ripoff Report on 04/27/2011 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Loancare/Virginia-beach-Virginia-23452/Loancare-Mortgage-incompetance-overblown-fees-poor-customer-service-Virginia-beach-Vir-722614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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