- Report: #1163259
Report - Rebuttal - Arbitrate
Complaint Review: Loandepot.com
Loandepot.com Stephanie Fox and Mark Perez Should have known better! Please Stay Away From These Users.... Plano, TX 75024 Nationwide
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We began our saga with Loandepot.com in late March with a Mr. Mark Perez who was very optimistic about our refinancing prospects. He first suggested that we go FHA and my husband agreed. All paperwork was done fees paid for the house to be appraised and we were set to go. FIRST ROAD BLOCK--our house was appraised lower than expected (that's okay we can still work with you)---All paperwork was signed sent off to the underwriter and unbeknownst to us the fun was just beginning. Mark Perez gave our file to a one Stephanie Fox who in my opinion could not find her way out of a paper bag. I state this because she forwarded me one of her inter-office communications and next she sent my husband a FedEx label to be used to send her documents--instead, she sent him labels that were in the reverse. Anyways, we have signed documents after documents, sent bank statements, water testing results, termites inspections--re-sent duplicate documents of the same information. And last month, Mark Perez contacted my husband and decided that we should refinance our home through the VA--OKAY!!! the process began all over again; resubmitting documents, new appraisal's were done, new good faith paperwork etc., seems as though it would never end. I decided to check these guys out and found so much negative information on them. As I began to read all the reports, I began to see a pattern since the things I was reading, was what I was actually living. It was very surreal and sobering. Fast forward-- four months later, MS. FOX contacted my husband at the beginning of this week and told him that we would be closing by the end of the week or early next week. Great! I remainded skeptical. The next day she once again began with the litany of new items we would need for the underwriter before we closed and among them were: how many people lived in our home and a list of them (strange, why?)! Another explanation of previous addresses (my husband was in the Military and they do move frequently) and AGAIN, with the re-submitting of documentation that we gave them months ago... After waiting again for her to send us the required documents to sign--we got a call today from someone we had never talked to before telling my husband that our loan would not be approved. Stephanie Fox is a coward and Mark Perez is a lousy actor who has no compassion for the stress that he has put my husband through over the last four months. After finally getting him (Mark Perez) to contact us, he was so SORRY and if it was his money he would approve us in an instance--ACCORDING TO HIM 'he worked and re-worked everything,' and for some reason (my husband and I still don't understand what he was saying-blah,blah, blah, something) the VA denied us. My husband is a veteran and has never used his VA certificate but, for some unknown reason only known to Mark Perez we were denied. I would never ever send my worst enemy (if I had one) to loandepot.com (not to be confused with loandepot folks, as they continue to state that this is the actual company in which people confuse them with)... I am not confused, IT IS LOANDEPOT.COM. they are scam artist, unprofessional and I have as of yet to figure out exactly what the depth of their scam is but; I am glad to be done with them (can't get back the four months dealing with these sub-humans), we can only move on to a reputable company that will not waste our time.
This report was posted on Ripoff Report on 07/18/2014 05:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Loandepotcom/nationwide/Loandepotcom-Stephanie-Fox-and-Mark-Perez-Should-have-known-better-Please-Stay-Away-Fro-1163259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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