Lobel Financial Lobel Financial claimed I missed a payment hikes in fees harassment constant calls even sundays Anaheim, California

I purchased a Vehicle using lobel financial as a lien holder and it has been the worst decision I have ever made in my life. From the first week I knew that they we unprofessional when I spoke to the first representative and they had loud music in the background and lots of laughter. I have never been late on my car note. So then the 2nd month of having my car I get a statement that is 483.23 "shocked" to say the least they stated this is because I don't have insurance on file. How could this be? When I only had the car for two months and my insurance was already paid. By the way my regular car note is $350.83 cents. So I ignored their bootleg fees and I sent in my regular car note and when Income tax season came I sent in an additional 100 dollars because I had the extra money. However they constantly called and stated they never received my insuarnce information so my bill reflected a much higher note that what it was intially supposed to be. I went to my car insurance and asked what could be wrong and they stated they have sent the information multiple times. Because Lobel statecd it had to be sent directly from the insurance company and not me. Months later I still have the same charges on my bill and so I asked to speak with a supervisor, apparently they don't have a supervisor at lobel. They then call me constatnly in November stating my payment is late and I have never missed a payment or been late and because I pay by money order they are stating that I never paid for october . I asked the rep if this was the case wouldn't I have received a letter asking what happened or something stating that I was late. He couldn't respond and just kept saying Mam please send in your payment. I feel violated and like this company is so unprofessional and have been tryingto steal money from me from day one. Is there a way to see how many money orders they have received from me? I still have two receipts but now I know to pay them only by check so its linked thru my bank. I wish someone could help me but my next step is the BBB bureau and I know that this won't be the first time they see this company's name. They need to be cited immediately for a the foulness this company wreaks. This is causing Havoc on my life and they have even called my job. Seriously offended. Because I've paid ancd have had insurance. Since day one. I need som advice soon.