This company is absolutely the worst finance company possible. I understand they extend credit to those with credit problems but they go beyond by fronting to be generous while all along they only tell you what you want to hear and then rip you off behind your back. For example i have been financing with lobel for almost 6 months, i have never been late, ever, i have even paid more per month than the required amount. not only do they not refinance, they also don't put your extra payments toward the principal balance.
What they do is the extra that you send they make it a credit which in the long run unless you have cash to pay off the entire amount they will always get the maximum interest rate. this is what happened to me. i made a payment for $414.00 for my monthly bill. no big deal right? well just so happens the bank messes up my account and charges me two fees that they should have not charged me.
So it overdrew my account and that made my payment for the car bounce. Ok well i call lobel the next morning before they call me and i explained to them what happened. i told them i would be there friday which was 2 days away and i would pay with a money order so the bank cant screw up again. well friday comes, i head down the my local lobel office i pay $450.00 in money orders to them to make up for the bounced check. everything is good the note is paid my credit doesn't get affected and i'm ready to enjoy my valentines weekend right? WRONG!!!!
i get home we get ready for dinner i check my account and low and behold after i made the payment to them they went and took the bounced check and cashed it, taking away another $414.00. that's $864.00 in 1 DAY!!!! and guess what they did it right before they closed on friday the 11th and they knew they were closed saturday and sunday. now my weekend is gone, i had a special weekend planned, i had reservations, i had the car cleaned and my girlfriend is already 3 months pregnant. this was supposed to be special for us. So all weekend we sit in our apartment broke as h*ll because of these idiots.
Monday comes i call first thing in the morning. i call my local office which opens at 8am. they tell me they don't see that anyone cashed the check for $414.00. i say your full of crap because i sat at home all weekend because you guys took my money. she says well you have to call the corporate office because they have more options in their systems. i think that's a lie, why would a company have a office locally that can't tell you crap about your account? so 9am comes along and i call them, not only do i get hung up on everytime they transfer me to another level representative because their systems are wack!!! when i finally get someone their rude as h*ll.
she tells me well we don't show the check as being returned. i told her how is that when i knew friday they stole my money. she came up with excuses saying i was lying and that i had to fax my bank statement to prove it. i told her what bank sends people statements everyday, don't be stupid and ask for something you know can't be produced the next day. anyway she gets mad and tells me that the person i talked to the first time about the check bouncing put in the notes that i told him that it "might" bounce and that i would call them back and let them know.
i told her that's BS they bounced the check and i knew it why the h*ll would i tell him it might bounce, he even suggested that i go to the local lobel in my area to pay it so that it won't be late. she said well that's what the notes say and i believe him not you. i got her name and she claimed she didn't have a employee ID #. she said her name was brenda delgado. i hung up on her cuz she was a waste of human time, and called back and asked for a supervisor or manager. of course they wouldn't transfer me to one but i talked to a different guy.
he told me that he sees the money order payment and the bounced payment. then he said that anytime a check bounces they automatically try to cash it again. i told him why wouldn't the representative say that and why did brenda tell me it never got returned? he didn't have a straight forward answer just a beat around the bush answer of well maybe they are new and don't know the process yet. then he followed by saying there was nothing they could do and that they were not going to refund my money.
This company will screw you everytime they get the chance, be careful if you can save up more money to put down so that you can get financed by someone better. Lobel is not the company to finance with, even people like me with perfect payment records get screwed what do you think they will do to you if you miss a payment? Finance somewhere else or be ready for some serious BS with these lowlifes. I read these freakin rip off reports before i signed the contract and i didn't listen, don't make my same mistake. The main reason i got this car was to improve my credit so i don't have to deal with idiots like Lobel Financial.