- Report: #807147
Report - Rebuttal - Arbitrate
Complaint Review: LocalNet Corporation
LocalNet Corporation170 Lawrence Bell Dr. #110, Williamsville, NY14221 Longview, Washington United States of America
LocalNet Corporation Internet Service Scam - Ripoff Longview, Washington
*UPDATE Employee: OH MY GOD
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I explained that the room I needed the service in did not have a phone jack. I also informed them that I was just looking for Internet on an occassional basis, as this was my mother's home and I had just canceled my Xfinity service because I could not see paying $50+ per month when I only used it once or twice a month when I was visiting her. Their Internet was affordable and available as dial-up service. I asked her about a contract term and cancellation; she said, "there is no contract term and you can cancel at any time."
I also explained to CS that I wanted to use my wireless router to hook-up the line service because there was no phone jack in the back office. I asked if I could do that; the woman said, "yes". I gave her my debit card information then she transferred me to Technical Support (TS) to get hooked-up.
When I told their Technician that I wanted to use the wireless router to hook-up the PC, he told me that I still needed a phone line to run into the PC; I could not just use the wireless router as an access point. I told him that I could not use their service then and he transferred me back to CS to cancel. The CS service lady said that I could use the router for access and that the technician was "wrong". She said that I can hook-up the service myself using the router and that LocalNet would not provide technical service for that, they only provide basic set-up service (even though they charge you $2 per month for tech support). I told her I wasn't going to argue with her and that I just wanted to cancel the service.
I was told by CS that I had to send them a letter to cancel! This whole process took less than 15-minutes from the initial phone call. I said it isn't right that I have to request cancellation in writing because I cannot use their service. I said that I just called them less than 15-minutes ago and initiated service, which I cannot use. CS put me on hold to check with a manager about canceling over the phone; she came back on the line and said I would have to submit a letter! I said that was crap and that NO ONE told me this policy. She said it is on their website. I replied that I did not have Internet access to read their policy . . . it did no good.
I immediately called my bank; LocalNet had already ran the charge through. So there was nothing I could do. I faxed them a letter 12/08/2011 when I returned home where I have Internet access. I am still awaiting their refund.
I had reservations about choosing these people, but they were in the local Yellow Pages and seemed legitimate. Now I know that I should have trusted my gut instinct. I will update this post when I get my refund and/or I hear back from the company.
I would suggest others NOT use this company!
This report was posted on Ripoff Report on 12/09/2011 10:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/LocalNet-Corporation/Longview-Washington-98632/LocalNet-Corporation-Internet-Service-Scam-Ripoff-Longview-Washington-807147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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