ED Magedson – Founder
LocalNetWilliamsville, New York United States of America
Localnet did not state the usage policy and cancellation policy correctly. I have never installed localnet and have never dialed up. I asked the company to cancel my services immediately. I have already been charged for 2 months that I have not used. I do not want the account on hold I want the account cancelled.
I was told that since I was already paid up through January 22, 2011 they will not cancel my services effective December 30, 2010. The intent was so they will not have to issue a refund. I called in and the representatve only gave his first name as a reference, told me that he had worked there for 2 months and refused to let me speak to a supervisor. As a customer I asked for a supervisor and I was told I would not speak to one then the representative hung up on me.
I complained through email about the poor customer service and that I had additional questions. I received a standard email response that told me to email my cancel request and to call in for questions. If I email I get a standard response and if I call I get hung up on. This is one big circle. I would not reccommend these services to anyone. Any company that will not cancel services so that they can keep your money is running a scam. I am stuck for another month of services when I have not used any services and have never even installed the software to use.
This report was posted on Ripoff Report on 01/01/2011 07:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/LocalNet/Williamsville-New-York-14221/LocalNet-Dial-up-Williamsville-New-York-677453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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