• Report: #638097

Complaint Review: Loco's Gingos Pick-n-Pull

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  • Submitted: Mon, September 06, 2010
  • Updated: Wed, June 20, 2012

  • Reported By: jg — longview Texas United States of America
Loco's Gingos Pick-n-Pull
10310 County Road 383 Tyler, Texas United States of America

Loco's Gingos Pick-n-Pull Locos Gringos Tyler Locos Gringo Will Not Refund Money on Bad Parts Tyler, Texas

*Author of original report: Come on!

*Consumer Suggestion: Locos Gringos are not ripoffs

*General Comment: mistakes are made

*Author of original report: Nonsense

*UPDATE Employee: There are 2 sides to every story

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My son bought the wrong size tires from Locos Gringos. They told him to bring them back the next day and they would make it right.Then then Locos Gringos sold him a 2nd second set of tires with no intention of refunding the money for the 1st set. 

When we went to get the 2nd set mounted we found out one of them had a bad bead and the other had a undetectable hole in the sidewall. We tried to get a refund, but Locos Gringos would only offer store credit for more of their junk. Buyer Beware! If you buy the wrong part or if they sell you a bad part they will not refund the money. Not one dime! They are a RipOff!  

This report was posted on Ripoff Report on 09/06/2010 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Locos-Gingos-Pick-n-Pull/Tyler-Texas-75708/Locos-Gingos-Pick-n-Pull-Locos-Gringos-Tyler-Locos-Gringo-Will-Not-Refund-Money-on-Bad-Pa-638097. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Come on!

AUTHOR: jg - ()

Great! Now it appears that the owner or employees are posing as happy customers. Really? Those rebuttals are just not believable. Come on!

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#2 Consumer Suggestion

Locos Gringos are not ripoffs

AUTHOR: RussK1981 - ()

I have purchased several items from Locos Gringos and Have been satisfied with them.  They are a self service salvage yard and because of that, there are certain things you have to know to have a successful experience with them.  

Number one is that if you are concerned about the quality of the part you wish to purchase, get the extra warranty thats offered.  They offer the warranty for your benefit. Most junkyards only offer warranties on the parts they diassemble and you pay for it whether you want it or not.

Number Two is make sure you get the right part.  Many year models have the same part, but may have a different electrical connector or bolt hole pattern.  Most can be modified to fit with little work, others may not be be made to fit no matter how you try.  The internet can usually help you find which parts/years interchange directly for your application, so do a little research before you go.

Number Three is bring all the tools you need, and then a few more.  Epecially a crowbar or pry bar.  These cars are mostly wrecked and getting the part you want off may be different than the one at home.  Junkyards are not in the business of loaning tools, nor should they be, it would just increase the price of parts.

The reason they have such great deals is because they dont hire people to disassemble the cars, assess the quality of the parts, loan out tools, and guarantee every nut and bolt they sell.  Their business model rests on stripping down their overhead, not stripping down cars for your personnal convenience.  There are plenty of full service salvage yards for that. It can be risky if you don't know what you're doing, or are unprepared. Do your homework first, gather your tools, then go enjoy the awesome deals on parts you can get by doing it yourself.

 

 

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#3 General Comment

mistakes are made

AUTHOR: coutryboy5388 - (United States of America)

First off anyone who goes to a salvage yard and buys anything should know that your takin a chance on anything you buy they know as much about the part your buyin as you do so if they offer a warranty you should pay for it other wise you may be stuck with a defective part so you just waste your money. They were nice enough to offer store credit when the guy didn't purchase the warranty I find it hard to see him bein ripped off if anything they were goin out of there way to make a customer happy. They did not have to give him anything they could have just said owell there's no warranty so there's nothin they could do. There is no law sayin the have to give a refund on a nonwarrantied part if that was the case they would go bankrupt. I personally find locos gringos a very well ran and organized business I have been satisfied every time I have been there
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#4 Author of original report

Nonsense

AUTHOR: jgroves - (United States of America)

Loco's Gringos is mistaken. My son went in by himself and purchased the tires and returned them the next day after he found out they were the wrong size. Loco' Gringos is right, at that time he did not have the receipt with him, so they did not exchange the tires. This is where the Rip-Off part comes into play. They told him to go ahead and purchase more tires the right size and bring the receipt back the following day and they would make everything right. The 2nd set of tires were bad, that is were I got involved, when we went back with the receipt for both purchases they said that they would only exchange both receipts for more of their junk. The prudent thing for them to do would have been for them to have my son bring the original tires back the next day with the receipt and exchange them. Not to sell him a second set of tires. Very bad business practice! Very deceptive.  
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#5 UPDATE Employee

There are 2 sides to every story

AUTHOR: El Loco Gringo - (United States of America)

Locos Gringos is a Pick and Pull. Which means everyone has to go out and choose their own parts.
We offer a warranty and explain what the warranty covers. The warranty covers if the part is not the same or it does not work you can bring it back and get your money back or you can exchange it for another one. This guy and his son came to our place and at the time of their purchase they were asked if they needed a warranty they decided that they did not need a warranty.

The next day they came in wanting to exchange the tires because they got the wrong size and had no receipt or no kind of proof that the tires were ours. That's when we were nice enough to let them exchange them even though they did not get a warranty. They did not go into the yard and look for tires but got some tires that were laying around that were in a bad return pile.

Once again they came to our yard now demanding to get their money back because they had just bought some new tires. That's when we told them that we could give them store credit because they didn't get a warranty with their purchase.

So as you can see we care about our customers

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