- Report: #983186
Report - Rebuttal - Arbitrate
Complaint Review: LogMeIn
LogMeIn500 Unicorn Park Drive Internet United States of America
LogMeIn join.me Wouldn't cancel recurring billing after requesting twice Internet
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I emailed their customer service twice (11/28/12 and 12/6/12) and never got a response, then they charged my credit card again in December (12/16/2012)! After calling they said they would cancel my account but wouldn't refund my money for December despite the multiple requests I had sent. They also said the customer service emails were backlogged so they didn't get my requests.
Here's the good part: I received an email confirming the cancellation, however below their response was my original email requesting cancellation form 12/6/12 !!! So they did get my cancellation request, they chose to ignore it and charge me anyway. I should not have been chargeed again on 12/16/2012 and I deserve a refund.
This report was posted on Ripoff Report on 12/17/2012 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/LogMeIn/internet/LogMeIn-joinme-Wouldnt-cancel-recurring-billing-after-requesting-twice-Internet-983186. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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