- Report: #568730
Report - Rebuttal - Arbitrate
Complaint Review: Logitech WiLife
Logitech WiLifeInternet United States of America
Logitech WiLife camera fails often and product support is horrendous, Internet
*General Comment: You are not alone
Finally -- camera 3 -- same problem -- and now Logitech claims it's my home's electrical circuits to blame! Why that wasn't an issue the previous two times is a mystery. Why those same circuits support a wide range of electronics but not a simple external webcam is a mystery. Why the first camera worked just fine on the same circuit for three months is a mystery.
I asked for a full refund of my system and the $70+ I paid for a "access my camera anywhere while I'm traveling" service contact that was useless since my camera was "down" so much. That request was refused. I exchanged "Tweets" on Twitter with Logitech rep, @logitech," who kept saying for weeks that someone was going to get back to me re my appeal for a refund -- and no one did. Finally, @logitech claimed that my issue had already been resolved. No, it hasn't!
I'm particularly frustrated because I've been a fan and purchaser of multiple other Logitech products, to include several webcams, mice, etc. And I told Logitech that in my correspondence. To no avail.
To Logitech, in my opinion, customer service is an oxymoron.
This report was posted on Ripoff Report on 02/12/2010 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Logitech-WiLife/internet/Logitech-WiLife-camera-fails-often-and-product-support-is-horrendous-Internet-568730. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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