- Report: #997861
Report - Rebuttal - Arbitrate
Complaint Review: Logitech
Logitech7600 Gateway Blvd. Newark, California United States of America
Logitech Mice break down Newark, California
*Author of original report: Mice should last more than 3 years
*Consumer Comment: Everything breaks eventually.
*General Comment: A LITTLE PERSPECTIVE
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Now the Performance MX mouse began to do the same thing. Logitech refused to replace it, stating that the warranty replacement product only has a 30 day warranty.
I searched the forums on their web site and found quite a few posts from people having the same problem with various Logitech mouse models. So I wrote a letter to the executive in charge of customer support. I pointed out that he obviously had a design flaw with his mouse products and urged him to correct it. I also asked that he replace my mouse. I later got a phone call and follow up email from customer support apologizing for not being able to replace my mouse.
While I like Logitech's Unifying receiver, which lets multiple wireless devices use one receiver and, hence, one USB port, I won't be using Logitech mice in the near future.
This report was posted on Ripoff Report on 01/16/2013 11:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Logitech/Newark-California-94560/Logitech-Mice-break-down-Newark-California-997861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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