- Report: #796041
Report - Rebuttal - Arbitrate
Complaint Review: Logo Design Guarantee
Logo Design GuaranteeInternet United Kingdom
Logo Design Guarantee logodesignguarantee.co.uk They did not honor money back guarantee, Internet
*REBUTTAL Individual responds: VICTIM FROM LOGO DESIGN GUARANTEE - DONT TRUST THOSE SCAMMERS
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Both the logo design service & website construction was being done by email, but despite my very clear requirements they did not provide a suitable logo for the type of business. I then provided a proof of a picture I wanted for a logo , together with a request to add to it a little to make it unique, which they did. Soon afterwards they started to submit outlines for the proposed website, but I was quickly disillusioned. They simply did not grasp the concept of the type of website I wanted, despite me showing them a competitor site that was an ideal base to work from. I emailed them twice, asking to speak directly to the designated designer & phoned them with the same request. I could not get past the phone operator, she said she would pass on a message, but that was not acceptable, I wanted to speak directly to the designer to convey & make clear the concept for the site I wanted.
They were still submitting revisions, but they contained incorrect spelling and were not in line with what I required. Eventually on 17th October I cancelled the site by email and asked for a full refund as advertised on their website. Later that day a lady called Janet phoned me to try to change my mind ,but I refused as I was convinced they simply did not understand my requirements and would not discuss by phone. She then said a refund would take between 5-21 days. I waited patiently until 7th November and requested the refund. I have received auto acknowledgements of my emails but nothing else. In fact I have since found on their website that if any customer is not happy they will make refunds in 5 days. This is stated under process > how it works> item 4 immediate refund within 5 days
Their guarantee is quite explicit, they will make refunds if a customer is unhappy . This guarantee lasts for 180 days. Apart from the auto acknowledgements, Logo Design have chosen to completely ignore my repeated email requests for a refund.
This report was posted on Ripoff Report on 11/08/2011 04:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Logo-Design-Guarantee/internet/Logo-Design-Guarantee-logodesignguaranteecouk-They-did-not-honor-money-back-guarantee-I-796041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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