• Report: #982927

Complaint Review: Logo design Guarantee

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  • Submitted: Sun, December 16, 2012
  • Updated: Mon, December 17, 2012

  • Reported By: O Ajayi — Lagos Other Nigeria
Logo design Guarantee
Internet United States of America

Logo design Guarantee www.logodesignguarantee.co.uk REFUSAL TO ISSUE A REFUND FOR A FAILED JOB Internet

*Author of original report: Fraud committed by Logo design Guarantee

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Dear RIPOFF REPORTER

I engaged the services of Logo Design Guarantee to design a logo for me. A major reason i chose them was because of advertisement on its website as a recipient of an award for good customer services and of course, guarantee to make a refund if i am not satisfied with the job. 

After several attempts which led to poor work delivery i requested for a refund. The initial payment was made in Oct 2, 2012 and refund was requested for few days after. Despite several emails, the refund has not been made neither did i receive a single phone call received. A mail was sent to me in December 7 that the refund has been made whereas in the log shown below. I had thought may because wrong country was stated as USA instead of Nigeria and i informed them but despite the above i didn't hear a word from them. I would like to make an official report and possible sue them for wasting my time and frustrating me. 

See extract mail below

info@logodesignguarantee.co.uk
Dec 7 (9 days ago)

to me 
Good news.


We have now made your refund today for you. 
We apologise for the delay. We have had few staff unwell and wish to reassure you the refund has been processed.
The refund has been fully processed from our end. It will take about 5 working days to reach your card that you used to make payment with.
If you have filed a chargeback with your credit/debit card company, please can you remove this to allow the refund to go through.  
We apologise once more for the inconvenience.
We wish your business every success.




Thank you
Logo team




Date: 11/28/2012 - 05:05:45 AM
Terminal ID: HANDPERFE001
Type: Refund
Card Number: 539983******6948
Transaction ID: GETREPHZLMIOYuytU9
Action Code: 906 - DECLINED
Response: TERMINAL ID NOT ACTIVE
Amount: 88.00
Comment:  
   
Name: Olatunbosun Ajayi
Address: -
City: -
State/Province: NY
Postal Code: 100232
Country: USA
Phone:  
Email Address: emaajayi@gmail.com
IP Address:  
Host:  
   
Order Number: 20120930161004tPJ5
Ticket Number: 20120930161004tPJ5
User Data 1:  
User Data 2:  
User Data 3:



PLS NOTE THE PAYMENT WAS NEVER RECEIVED UP TILL THIS DAY




This report was posted on Ripoff Report on 12/16/2012 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Logo-design-Guarantee/internet/Logo-design-Guarantee-wwwlogodesignguaranteecouk-REFUSAL-TO-ISSUE-A-REFUND-FOR-A-FAILED-982927. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Fraud committed by Logo design Guarantee

AUTHOR: O Ajayi - (Nigeria)

I engaged the services of Logo design guarantee based on advertisements on its website and its words to issue a refund should i not be satisfied. After several attempts, i kept receiving mails that they have moved the job to a new consultant to do a better job which repeatedly came back worse. I had to request for a refund and thereafter, it has not been honoured till this day. All i have received are lies about refund being made or been made while i did not receive the money in my account. I found it amazing that such could happen. This company is a fraud and i really want to press charges. I live in Nigeria and i engaged them via internet so you can imagine how far reaching the consequences of this company has been with helpless customers.
 
I need you to render advice on how to press charges and i want this company sued for both legal cost and damages on my part. I was in England for over two weeks in November, had i known i would have commenced legal action. I would not give up on this company as someone needs to stop this act of fraud.  

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