• Report: #948475

Complaint Review: Lombardi Publishing Corp.

  • Submitted: Sat, September 29, 2012
  • Updated: Wed, October 24, 2012

  • Reported By: William — Mitcham Surrey Internet United Kingdom
Lombardi Publishing Corp.
Internet United States of America

Lombardi Publishing Corp. On the 6th September they took from my account 79 for a book and a disk it did not work, Internet

*UPDATE Employee: Re: Lombardi Publishing Corp. On the 6th September they took from my account 79 for a book and a disk it did not work, Internet

*Author of original report: Why are you telling me lies?

*UPDATE Employee: Re: Lombardi Publishing Corp. On the 6th September they took from my account 79 for a book and a disk it did not work, Internet

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On the 6th September 2012, 79 was taken from my account for a book and disk,the disk would not work, I spoke with Mat (no surname) he told me to send it back for a full refund as there is a 30 day money back refund guarantee.
I returned the book and disk on the 10th September 2012 for a full refund.
I have the receipt from the post office.
They keep sending me emails for information, even though I have sent them everything.
Other emails :- please clarify your message and submit your full name and address if you have already purchased from us.
They are not even reading my emails now. 

This report was posted on Ripoff Report on 09/29/2012 01:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lombardi-Publishing-Corp/internet/Lombardi-Publishing-Corp-On-the-6th-September-they-took-from-my-account-79-for-a-book-an-948475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Re: Lombardi Publishing Corp. On the 6th September they took from my account 79 for a book and a disk it did not work, Internet

AUTHOR: Lombardi007 - (United States of America)

Dear William,

Thank you kindly for informing us about the communication you have had with your bank.
 
Please know that we are very happy to hear that you and your bank got it sorted out, and please know that should you need anything from Lombardi Publishing Corporation, we will gladly be here to assist you.
 
From all of us here at Lombardi Publishing, we wish you a very healthy and prosperous future.
 
Take care,
 
Rick Johnson
Sr. Manager, Sales & Customer Service
1-866-744-3579 ext. 222

----- Original Message -----
From: William
Sent: Wednesday, October 10, 2012 11:24 AM
To: Rick Johnson
Subject: Re: Hi
 
Hi Rick,
 
Looks like I might have made a terrible mistake.
 
The Bank informed me that the company that took the money from my account is called LOMBARD Publishing, with no I.
 
The bank is sending me a printout of my account through the post.
 
It looks like I am a silly old fool, and I only hope I can rectify my mistake with your company,
 
All the very best,
 
William
 
----- Original Message -----
From: Rick Johnson
To: William
Sent: Tuesday, October 09, 2012 9:32 PM
Subject: Hi
 
Warmest regards, your friend Rick.
  
Rick Johnson
Sr. Manager, Sales & Customer Service
Lombardi Publishing Corporation
(905) 856-2022 ext. 222
1-866-744-3579
r.johnson@lombardipublishing.com
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#2 Author of original report

Why are you telling me lies?

AUTHOR: William - (United Kingdom)

Dear Mr. Bishop

Please be advised that we do not have a record of any Subscriptions you purchased from Lombardi Publishing.

Unfortunately, we would not be able to assist you in this matter as we do not have you as a customer in our system.

Regards,

Lombardi Publishing Corp.
Tel: 905-856-2022
Toll Free: 1-866-744-3579
Fax: 905-856-9416

web: www.lombardipublishing.com


-----Original Message-----
From: "w.bishop" <w.bishop@blueyonder.co.uk>
Received: 10/2/2012 2:14 PM
To: "Customer Service" <customerservice@lombardipublishing.com>
Subject: Re: Refund Home Revenue System [474139:28833]



I am a 76 years old pensioner, I have already lost more money than I can afford.

Would you please phone me on 02087157500 as I can not make an expensive phone call to you as well
 
----- Original Message -----

From: Customer Service
To: w.bishop
Sent: Tuesday, October 02, 2012 7:03 PM
Subject: Re: Refund Home Revenue System [474139:28833]

Dear Bishop,
 
On behalf of Lombardi Publishing Corp, I would like to thank you for your e-mail.
 
Unfortunately, this is a matter best dealt with by phone conversation. Kindly contact our office at the number provided below between the hours of 9am-5pm EST and one of our customer service representatives would be more than glad to assist you.
 
Thank you for doing business with Lombardi Publishing.
 
Lombardi Publishing Corp.
Tel: 905-856-2022
Toll Free: 1-866-744-3579
Fax: 905-856-9416

web: www.lombardipublishing.com
 

-----Original Message-----
From: "w.bishop" <w.bishop@blueyonder.co.uk>
Received: 9/29/2012 2:55 PM
To: "Customer Service" <customerservice@lombardipublishing.com>
Subject: Re: Refund [473342:28368] Home Revenue System

As you have still not responded, I will be contacting the BBB better business bureau in America and the FBI

From: w.bishop
To: Customer Service
Sent: Wednesday, September 26, 2012 2:34 PM
Subject: Re: Refund [473342:28368] Home Revenue System


If you look further down all the emails you will find all the information you require.

----- Original Message -----
From: Customer Service
To: w.bishop
Sent: Wednesday, September 26, 2012 1:51 PM
Subject: Re: Refund [473342:28368]

Dear William,
 
Thank you for contacting Lombardi Publishing.
 
Unfortunately we cannot fully understand your request and need further information in order to assist you.
 
Please clarify your message and submit your full name and address if you have already purchased with us.
 
Looking forward to your reply.
 
Lombardi Publishing Corp.
Tel: 905-856-2022
Toll Free: 1-866-744-3579
Fax: 905-856-9416

web: www.lombardipublishing.comSubject: Re: Refund [471730:27997]

As you have still not replied, I am sending you more information as an attachment, if I do not hear from you soon, I intend to take this matter very much further.

----- Original Message -----
From: w.bishop
To: Customer Service
Sent: Monday, September 24, 2012 2:06 PM
Subject: Re: Refund [471730:27997]


Dear Sir/Madam.
 
It would be nice if you can deal with this and give me a response as soon as possible,
 
Thank you,
 
William Bishop
 

----- Original Message -----
From: w.bishop
To: Customer Service
Sent: Wednesday, September 19, 2012 10:12 PM
Subject: Re: Refund [471730:27997]


61 Woodstock Way Mitcham Surrey CR41BF

The book and disk was to do with making money from free bets.
5529

On the 6th September you took from my account 79

I returned to you the programme on 10th September for a full refund
 
 I purchased this but I could not even get the disk to open on my computer.
 
This is what I enclosed with the book and Disk:-
 
I spoke with Mat @10.25 today 10-09-12.

He told me to send it back for a full refund.
 
William Bishop
61 Woodstock Way
Mitcham
Surrey
CR41BF
 
w.bishop@blueyonder.co.uk
 
02087157500
 
I have included the receipt from the Post Office as an attachment
 
Regards,
William Bishop

----- Original Message -----
From: Customer Service
To: w.bishop
Sent: Wednesday, September 19, 2012 9:21 PM
Subject: RE: Refund [471730:27997]


Dear William ,
 
Unfortunately, after searching our database, we do not have any records of a charge applied in your name or against the information provided in your email.
 
In order to assist you further and locate your account, kindly provide the following:
 

Your full mailing address including your postal zip code
The name of your publication and/or book
Last 4 digits of your Credit Card
Dates and amounts of the Charges
 
Thank you for doing business with Lombardi Publishing.
 
Lombardi Publishing Corp.
Tel: 905-856-2022
Toll Free: 1-866-744-3579
Fax: 905-856-9416
 
Web: www.lombardipublishing.com


-----Original Message-----
From: "w.bishop" <w.bishop@blueyonder.co.uk>
Received: 9/19/2012 4:25 AM
To: customerservice@lombardipublishing.com
Subject: RE: Refund

Dear Sir /Madam
 
On the 6th September you took from my account 79.
 
I returned to you the programme on 10th September for a full refund.
 
Can you please tell me when I will receive this refund?
 
Regards
 
William Bishop

How can you lie to me?
 
 When you took from my account on the 6th of September 79 this is what it changed to from US dollars.
 
I returned the book to you on the 10th of September for a full refund.
 
It was posted via Post Office post code in the UK  SW16 4TR  to your post code PA34AT on the 10th September @ 11:09
 
So why lie when I can prove all of this.

----- Original Message -----
From: Customer Service
To: w.bishop
Sent: Wednesday, October 03, 2012 4:45 PM
Subject: Re: Refund Home Revenue System [474139:28955]

Dear Mr. Bishop

Please be advised that we do not have a record of any Subscriptions you purchased from Lombardi Publishing.

Unfortunately, we would not be able to assist you in this matter as we do not have you as a customer in our system.

Regards,


Lombardi Publishing Corp.
Tel: 905-856-2022
Toll Free: 1-866-744-3579
Fax: 905-856-9416

web: www.lombardipublishing.com


-----Original Message-----
From: "w.bishop" <w.bishop@blueyonder.co.uk>
Received: 10/2/2012 2:14 PM
To: "Customer Service" <customerservice@lombardipublishing.com>
Subject: Re: Refund Home Revenue System [474139:28833]

I am a 76 years old pensioner, I have already lost more money than I can afford.

Would you please phone me on 02087157500  as I can not make an expensive phone call to you as well
 
----- Original Message -----

From: Customer Service
To: w.bishop
Sent: Tuesday, October 02, 2012 7:03 PM
Subject: Re: Refund Home Revenue System [474139:28833]

Dear Bishop,
 
On behalf of Lombardi Publishing Corp, I would like to thank you for your e-mail.
 
Unfortunately, this is a matter best dealt with by phone conversation. Kindly contact our office at the number provided below between the hours of 9am-5pm EST and one of our customer service representatives would be more than glad to assist you.
 
Thank you for doing business with Lombardi Publishing.
 
Lombardi Publishing Corp.
Tel: 905-856-2022
Toll Free: 1-866-744-3579
Fax: 905-856-9416

web: www.lombardipublishing.com
 

-----Original Message-----
From: "w.bishop" <w.bishop@blueyonder.co.uk>
Received: 9/29/2012 2:55 PM
To: "Customer Service" <customerservice@lombardipublishing.com>
Subject: Re: Refund [473342:28368] Home Revenue System



As you have still not responded, I will be contacting the BBB better business bureau in America and the FBI

From: w.bishop
To: Customer Service
Sent: Wednesday, September 26, 2012 2:34 PM
Subject: Re: Refund [473342:28368] Home Revenue System


If you look further down all the emails you will find all the information you require.

----- Original Message -----
From: Customer Service
To: w.bishop
Sent: Wednesday, September 26, 2012 1:51 PM
Subject: Re: Refund [473342:28368]

Dear William,
 
Thank you for contacting Lombardi Publishing.
 
Unfortunately we cannot fully understand your request and need further information in order to assist you.
 
Please clarify your message and submit your full name and address if you have already purchased with us.
 
Looking forward to your reply.
 
Lombardi Publishing Corp.
Tel: 905-856-2022
Toll Free: 1-866-744-3579
Fax: 905-856-9416

web: www.lombardipublishing.comSubject: Re: Refund [471730:27997]

As you have still not replied, I am sending you more information as an attachment, if I do not hear from you soon, I intend to take this matter very much further.

----- Original Message -----
From: w.bishop
To: Customer Service
Sent: Monday, September 24, 2012 2:06 PM
Subject: Re: Refund [471730:27997]


Dear Sir/Madam.
 
It would be nice if you can deal with this and give me a response as soon as possible,
 
Thank you,
 
William Bishop
 

----- Original Message -----
From: w.bishop
To: Customer Service
Sent: Wednesday, September 19, 2012 10:12 PM
Subject: Re: Refund [471730:27997]


61 Woodstock Way Mitcham Surrey CR41BF

The book and disk was to do with making money from free bets.
5529

On the 6th September you took from my account 79

I returned to you the programme on 10th September for a full refund
 
 I purchased this but I could not even get the disk to open on my computer.
 
This is what I enclosed with the book and Disk:-
 
I spoke with Mat @10.25 today 10-09-12.
He told me to send it back for a full refund.
 
William Bishop
61 Woodstock Way
Mitcham
Surrey
CR41BF
 
w.bishop@blueyonder.co.uk
 
02087157500
 
I have included the receipt from the Post Office as an attachment
 
Regards,
William Bishop

----- Original Message -----
From: Customer Service
To: w.bishop
Sent: Wednesday, September 19, 2012 9:21 PM
Subject: RE: Refund [471730:27997]


Dear William ,
 
Unfortunately, after searching our database, we do not have any records of a charge applied in your name or against the information provided in your email.
 
In order to assist you further and locate your account, kindly provide the following:
 

Your full mailing address including your postal zip code
The name of your publication and/or book
Last 4 digits of your Credit Card
Dates and amounts of the Charges
 
Thank you for doing business with Lombardi Publishing.
 
Lombardi Publishing Corp.
Tel: 905-856-2022
Toll Free: 1-866-744-3579
Fax: 905-856-9416
 
Web: www.lombardipublishing.com


-----Original Message-----
From: "w.bishop" <w.bishop@blueyonder.co.uk>
Received: 9/19/2012 4:25 AM
To: customerservice@lombardipublishing.com
Subject: RE: Refund

Dear Sir /Madam
 
On the 6th September you took from my account 79
 
I returned to you the programme on 10th September for a full refund
 
Can you please tell me when I will receive this refund?
 
Regards
 
William Bishop
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#3 UPDATE Employee

Re: Lombardi Publishing Corp. On the 6th September they took from my account 79 for a book and a disk it did not work, Internet

AUTHOR: Lombardi007 - (United States of America)

Dear William,

Please be aware that we are not the company you have a concern with, as we do not sell books with disks.

We are sympathetic towards your situation, and we sincerely hope that you and the company you have a concern about are able to reach a mutually satisfying resolution. 

To find out more information about the products and services offered by Lombardi Publishing, please feel free to contact a member of our sales team, Monday thru Friday (9:00AM - 5:00PM EST) at 1-866-744-3579, or visit us online at www.lombardipublishing.com.

Warmest regards,

Rick Johnson
Lombardi Pubishing Corporation
1-866-744-3579 ext. 222
 

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