• Report: #879384

Complaint Review: Lombardi Publishing Corp

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  • Submitted: Mon, May 07, 2012
  • Updated: Wed, May 09, 2012

  • Reported By: Ted — Vancouver British Columbia Canada
Lombardi Publishing Corp
Internet United States of America

Lombardi Publishing Corp Profit Confidential The Company said you must call in to cancel your subscription, Internet

*UPDATE Employee: Re: "...The company said you must call to cancel your subscription..."

*Author of original report: Able to Contact and Cancelled the Subscriptions

*UPDATE Employee: Re: "...you must call in to cancel your subscription..."

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Two months ago I have read all the complains here however I decided to give the company a chance to try out its products.  Unfortunately the products did not serve my needs.  After trying out 2 issues I've now decided to cancel the subscriptions.

1. Resource Stock Millionair?e (Tracking number: 20120326073001)
2. Fountain of Money System (Tracking number: 20120327224619)

Last Friday I emailed them the cancellation requests and this morning I got the emails from them saying that I have to call them to get my accounts cancelled and I did.  Still waiting for them to return my call and hopefully it will be a smooth-no problem one unlike a few others have reported here. 

It's still puzzled me why is in this internet instant request-response era there are still companies out there choosing to run their businesses the old fashion time consuming way.

I will update my cancellation experience with Lombardi Publishing Corp here when I got my cancellations fulfilled and the remaining issues refunded.

This report was posted on Ripoff Report on 05/07/2012 05:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lombardi-Publishing-Corp/internet/Lombardi-Publishing-Corp-Profit-Confidential-The-Company-said-you-must-call-in-to-cancel-y-879384. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Re: "...The company said you must call to cancel your subscription..."

AUTHOR: Lombardi007 - (United States of America)

Dear Ted,

Thank you for taking an opportunity to contact a member of our Customer Service Team. The numbers you posted verify that your accounts are in the process of being cancelled, and pending refund.

In most cases, your refund is processed and is available much faster than the agent mentioned. We do our best to set your expectations accordingly, as there can sometimes be a 3-business day delay between when our refund is issued and when your bank allows those funds to be visible. 

Should you have any other questions, or concerns, I invite you to reach out to me directly.

Ted, we take great pride in our services, and our support. I hope that these events will not dissuade you from doing business with Lombardi Publishing in the future.

Thank you,

Rick Johnson
Sr. Manager, Customer Service
1-866-744-3579 ext. 222


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#2 Author of original report

Able to Contact and Cancelled the Subscriptions

AUTHOR: Ted - (Canada)

This morning I was able to contact & spoke to 2 persons consequently who did assisted me with the cancelations after a routine new products introduction.

After turning down few other new products which they tried to offer me they proceeded to cancel my subscriptions as requested.

I was given the cancellation reference numbers:

1. CAN193271

2. CAN192910

They promise the refunds would be showing up on my credit card statement after 7 business days from today. 

I will update it here when the credits actually appear on my credit card statement.

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#3 UPDATE Employee

Re: "...you must call in to cancel your subscription..."

AUTHOR: Lombardi007 - (United States of America)

Dear Ted,
 
Our objective is to help our customers reach their goals via financial security, financial independence or physical well-being. It is our goal to provide all of our subscribers with an extremely positive experience in regards to every aspect of our customer service.
 
We sincerely apologize for any frustration or inconvenience you may have experienced in relation to our request that you contact a Customer Service professional to help you make changes to your account.
 
Please know that you are able to stop your services for a full-prorated refund at any time as advertised.
 
Due to privacy restrictions, we are unable to discuss or make changes to an account without the expressed authorization & verification of the registered account holder. For this reason, it is our practice to speak with you on the phone to verify specific account information and to discuss alternative subscription options as you may qualify for significant savings.
 
At this time, I respectfully request that you reach out to me directly so that we can discuss your needs and discover a mutually satisfying solution.
 
We publish several hundred information products and periodicals. We have served over two million customers, we have customers in 141 countries and we have been in business since 1986 but most importantly, we are looking forward to working with you to resolve your concerns.
 
Thank you,
 
 
Rick Johnson
Senior Manager, Sales & Customer Service
Lombardi Publishing Corporation
1-866-744-3579 ext 222
 
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