- Report: #1168430
Report - Rebuttal - Arbitrate
Complaint Review: Lombardi Publishing Corp
Lombardi Publishing CorpInternet USA
Lombardi Publishing Corp misleading stock market report AND very deceptive refund policy Internet
*UPDATE Employee: Committed to Customer Satisfaction
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On June 22 i subscribed to their stock market research newsletter, which I received about a week later. Upon reading reading the report, I felt that it was poorly researched, their conclusions were vague and...bottom line, didn't agree with most of it.
On July 1, I sent an email to cancel my subscription. Their email reply of July 1 was that I needed to contact them by phone so '...they could verify the authenticity of my request."
On July 23 I called their customer service hot line and told them I wanted to cancel my subscription and get a refund. I was told they would send me an email with several options on switching to other reports. I told the customer rep. that I wanted a refund and replied the same day by email that I wanted a refund of my subscription, period.
On July 24 they sent me an email acknowledging my request for cancellation and a refund. Their reply was: "We will cancel your subscription as requested. A refund will be put into process. Please allow 3-5 business days to see a reflection on your credit card."
Today, August 8, i called my credit card company and there was no refund from Lombardi Publishing Corp. I then put my original payment of $195.00 to Lombardi in dispute, since more than five business days have elapsed and I still do not have a refund.
This is no way for a reputable(?) company to do business and recommend to others to save themselves a lot of aggravation by not doing business with them. PS> I have copies of all of these emails
This report was posted on Ripoff Report on 08/08/2014 12:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lombardi-Publishing-Corp/internet/Lombardi-Publishing-Corp-misleading-stock-market-report-AND-very-deceptive-refund-policy-1168430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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