• Report: #248696

Complaint Review: Lombardi Publishing

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  • Submitted: Mon, May 14, 2007
  • Updated: Fri, May 18, 2007

  • Reported By:Dawson Creek British Columbia
Lombardi Publishing
Kleinburg, Ontario U.S.A.

Lombardi Publishing No newsletter sent and no refund ripoff Kleinburg Ontario

*Author of original report: Lombardi Publishing

*UPDATE Employee: Need more information

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This company does not respond to customer complaints and takes your money and runs. Beware

Kevin
Dawson Creek, British Columbia
Canada

This report was posted on Ripoff Report on 05/14/2007 09:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lombardi-Publishing/Kleinburg-Ontario/Lombardi-Publishing-No-newsletter-sent-and-no-refund-ripoff-Kleinburg-Ontario-248696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Lombardi Publishing

AUTHOR: Kevin - (Canada)

I have attempted to get a refund for about 9 years. My address would have been Pouce Coupe, BC at the time.
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#2 UPDATE Employee

Need more information

AUTHOR: Customer - (U.S.A.)

Dear Kevin,

We make every attempt to address every single customer inquiry and complaint to achieve total customer satisfaction. It has been our policy for over 20 years.

We also honour all valid refund requests, so I am very concerned about your complaint.

However, we have no record of a customer with the first name 'Kevin' whose mailing address is in Dawson Creek, B.C.

Please provide us with more information and we will resolve your complaint immediately.

Please e-mail customerservice@lombardipublishing.com or call me at 905-760-9929 ext. 300.

Thank you,
Jackie
Customer Service
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