• Report: #1045002

Complaint Review: Lombardi Publishing

  • Submitted: Sun, April 21, 2013
  • Updated: Mon, April 22, 2013

  • Reported By: Ken — Seattle Washington
Lombardi Publishing
Internet United States of America

Lombardi Publishing Stung me for almost $3000 Internet

*UPDATE Employee: Re: Lombardi Publishing Stung me for almost $3000 Internet

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I ordered on report for 100. I received it and it was useless. They said it came with a money back guarantee. I called and was switched over to a broker who told mr it was just that I had ordered the wrong product. I am a fairly sophisticated investor, but this guy asked me many questions about my investment goals and unsold me on a $2500 product that he said would be perfect for me. When I got it, it was a joke. It gave one recommendation on a highly speculative stock in the commodity sector. We all know this sector is tanking. They offered a full refund. They do not answer my emails or if I phone they just try to sell me more. No commitment to return money yet. A red flag I missed was they asked me to phone my credit card company and tell them to expect the charge so it was not denied. I mow realize this was because they are known to be scammers by the fraud departments,
. I feel like a dope. Do not ever deal with these guys. They offer even less than you can get by reading one issue of the Financial Times!

This report was posted on Ripoff Report on 04/21/2013 07:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lombardi-Publishing/internet/Lombardi-Publishing-Stung-me-for-almost-3000-Internet-1045002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Re: Lombardi Publishing Stung me for almost $3000 Internet

AUTHOR: Lombardi007 - ()

Dear Ken,
Thank you for taking the opportunity to contact a member of our Customer Service Team in regards to the concerns about your recent order(s). 
Ken - we sincerely apologize for any frustration and/or inconvenience you may have experienced in relation to dealing with a Sales professional, while we were attempting to help you make changes to your account. While the call may have been lengthy, we endeavor to explain all of the options available to you, and we explain all of the details surrounding your subscription to ensure that there is no misunderstanding or confusion.
In all fairness and with all due respect, we take the quality of our newsletters and recommendations as seriously as we take our ability to provide world class customer service. Our Analysts are experts in their respective area and they do their best to provide top-quality picks & information.
Additionally, it is standard practice for us to advise customers to contact their banks, prior to us charging amounts over $1,000. Our business has over 2,000,000 world-wide, and we have been around since 1986. We have an A+ rating with the Better Business Bureau; we are not a scam.
We were able to locate the two (2) unresponded emails sent into our Service team on Friday, April 19th (after we closed) and the Second on Sunday, April 21st. 
As per the following automated response you were given for both messages, Please allow up to 2-business days for us to provide you with a response to your message. If you have not received a response after that time, we respectfully request that you please contact a member of our Global Customer Support team at 1-866-744-3579 - quoting the ticket number found in the subject of this automated reply. 

Please remember that our customer service department is open from Monday to Friday, 9:00AM to 5:00PM Eastern Standard Time. We have not yet had an opportunity to respond to your concerns.

Ken, since we do not have a telephone number for you on file, I humbly request that you reach out to me directly at 1-866-744-3579 ext. 222 so that we can discuss your concerns in a more appropriate forum.
Thank you for allowing us the opportunity to resolve your issue. I look forward to speaking with you soon.
Warmest regards,
Rick Johnson
Director, Customer Service
Lombardi Publishing Corporation
1-866-744-3579 ext. 222
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