• Report: #570177

Complaint Review: Lombardi Publishing

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  • Submitted: Tue, February 16, 2010
  • Updated: Fri, February 19, 2010

  • Reported By: EDWARD — PEMBROKE PINES Florida United States of America
Lombardi Publishing
Internet United States of America

Lombardi Publishing THE PROFIT TAKER REFUND RIPOFF POLITE BUT NO REFUND Internet

*UPDATE Employee: Response from Company

*Author of original report: Update

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I ORDERED THE PROFIT TAKER FROM LOMBARDI PUBLISHING ON DECEMBER 3, 2009. WHEN I RECEIVED MY FIRST EMAIL, I DECIDED THAT I DID NOT WANT TO CONTINUE. THEY PROMISE A REFUND IN THEIR INTERNET ADVERTISING IN THE FIRST 30 DAYS. I CANCELLED ON ON DECEMBER 14, 2009 BY CALLING THEIR CUSTOMER SERVICE NUMBER AT 905-760-9929 X 300. I SPOKE WITH SHIRLEY. SHE SAID THE REFUND WOULD BE CREDITED TO MY CREDIT CARD WITHIN 30 DAYS. I DIDN'T UNDERSTAND WHY IT WOULD TAKE THAT LONG, BUT, OH WELL. I DID NOT RECEIVE THE REFUND AFTER 30 DAYS AND CALLED AGAIN. I WAS TOLD THE 30 DAYS MEANT 30 "BUSINESS" DAYS. I WAITED THE 30 "BUSINESS" DAYS AND STILL DID NOT RECEIVE THE REFUND. I CALLED AGAIN. I WAS TOLD THE REFUND WAS BEING PROCESSED AND HAD BEEN SENT TO ACCOUNTING AND WOULD BE CREDITED TO MY CARD SHORTLY. I HAVE SINCE CALLED TWO MORE TIMES (I NOW CALL EVERY WEEK). EACH TIME THE STORY IS THE SAME. IT IS NOW FEBRUARY 16, 2010 AND NO REFUND  HAS BEEN MADE. I WILL CALL AGAIN. THE COMPANY HAS NO 800 NUMBER AND EACH CALL IS LONG DISTANCE AND I AM PUT ON HOLD FOR SEVERAL MINUTES BEFORE "SHIRLEY" ANSWERS AND TELLS ME THE SAME THING SHE TOLD ME THE WEEK BEFORE. IN SUMMARY, THIS COMPANY IS HORRIBLE; ABSOLUTELY THE WORST I'VE EVER DEALT WITH. PLEASE DO NOT SUBSCRIBE TO ANYTHING THEY PUBLISH BECAUSE THEY DO NOT FULFILL THEIR PROMISES.

 


This report was posted on Ripoff Report on 02/16/2010 09:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lombardi-Publishing/internet/Lombardi-Publishing-THE-PROFIT-TAKER-REFUND-RIPOFF-POLITE-BUT-NO-REFUND-Internet-570177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Response from Company

AUTHOR: Lombardi - (Canada)



Dear EDWARD (PEMBROKE PINES Florida),



Your refund has been processed. We apologize for the delay in issuing your refund. However, due to a clerical error, your refund request wasn't properly processed within our normal time frame. This was a unique situation and we apologize for any inconvenience.



If you have any further questions, please call us toll-free at 1-866-744-3579, extension 300.



Regards,



Palma Linigari



Manager, Customer Operations



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#2 Author of original report

Update

AUTHOR: EDWARD - (United States of America)

In fairness to the company, shortly after I posted my comments, I was called by the company to advise that my refund had been sent to my credit card. Sure enough, the refund was there as promised. While I am happy the company lived up to its committment to refund, it took over 2 months and several phone calls to insure that happened. I don't understand the reason for the delay, but I'm happy they eventually sent my refund.
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