• Report: #995602

Complaint Review: Longs Billiards

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  • Submitted: Sat, January 12, 2013
  • Updated: Sat, January 12, 2013

  • Reported By: southernman — virginia beach Virginia United States of America
Longs Billiards
9906 Warwick Blvd Newport News, Virginia United States of America

Longs Billiards reclothed my pool table with cheap ass felt Newport News, Virginia

*Consumer Comment: My positive experience with Long's Billiards

*REBUTTAL Owner of company: Simply Bogus

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 Longs Billiards reclothed my pool table claiming that they were selling me high grade felt and it is cheap ass shit. They charged me over 400.00 dollars with balancing and refelting and the cloth is peeling off every pocket they put no bolts at all in one of my rails< and I found out why. They put my slate on wrong. The guy even showed me when he was here that they had not lined up the marking on the slate but assured me that was not a problem. well when I tried to have the rail bolted down they had to line up the holes and the rail cannot be lined up with the other rail because the slate holes were drilled to only go one way.

Now my table has to be releveled refelted and I am out the money I paid them because they made me sign a paper saying I accepted the work. Well I didnt know the felt was cheap it it got little balls all over it and the rails are out of line. I looked at the felt that I had on the table it was twice as thick as this crap. I will never buy anything from this company again and you can bet I tell everybody I know. I am a very good pool shooter and I must admit am ashamed that I payed very liitle attention to the equipment I have been playing on for over 30 yrs. But I am now and I am spreading the word RIPPOFF SOBs

This report was posted on Ripoff Report on 01/12/2013 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Longs-Billiards/-Newport-News-Virginia-23601/Longs-Billiards-reclothed-my-pool-table-with-cheap-ass-felt-Newport-News-Virginia-995602. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

My positive experience with Long's Billiards

AUTHOR: Sabrina - ()

My overall experience with Long's Billiards has been a very positive one.  Over the course of this summer, I have had two interactions with this company.  

Long's was first contacted by my moving company as a private contractor to disassemble my pool table and get it ready for shipment to my new house.  The technicians who came to the house worked in tandem with my movers to make sure that the table was taken apart and crated properly for shipment.  The technicians were knowledgeable, friendly and very thorough in their job.

The second time I interacted with Longs Billiards was at my new house when the company returned this time to assemble, level and refelt the same pool table.  The new felt was ordered via phone to my exact specifications, shipped overnight and delivered at the exact same time the technicians arrived at the house to start work on the pool table.

The two technicians who put together my pool table were not the same ones who disassembled it but just as professional.  They took their time in performing the work required and answered all my questions as the day went along.  The quality of the felt is professional grade and the color is exactly what I wanted.

I did have a mishaps at the house that is not related to the work on the pool table.  Unfortunately in the process of detaching the old felt from the pool table side pieces, the technicians inadvertently scratched a coffee table they were using not knowing it was a brand new table.  

In the mishap, what is notable is the response I received from Mr. Long.  When I called to complain about the scratches on the new table, Mr. Long was very understanding and compensated me for the cost of the table.

Although I respect the other gentlemen's comments, I am buffled and dumbfounded by his experience with Long's Billiards as compared to mine.  Mr. Long and Long's Billiards went above and beyond to make sure that my needs were met and the work was done with professionalism and courtesy.

I would recomment Long's Billiards to friends and family.

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#2 REBUTTAL Owner of company

Simply Bogus

AUTHOR: scott long - ()

Don't know who this person is and never received any E-mail with a complaint about this particular job.  We are in Va Beach daily working on jobs with many satisfied customers.  We only use the best Championship cloth available and we guarantee every job we do.  This E-mail is Bogus.  Our satisfaction rating is excellent among all internet sites.  Scott Long

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