- Report: #811673
Report - Rebuttal - Arbitrate
Complaint Review: Longview RV Dealership, Dover Florida and Heartland RV's
Longview RV Dealership, Dover Florida and Heartland RV'sDover, Florida United States of America
Longview RV Dealership, Dover Florida and Heartland RV's Longview RV in Dover Florida and Heartland RV's-- Read this before purchasing! Dover, Florida
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We made the 4 hour drive twice now to Longview RV to fix these issues (except the leak which we just discovered one day after it was in their care for 6 weeks). They say it's all fixed, but when we arrive we find they've fixed almost nothing (they did get us a microwave dish that was missing and repaired an outlet or two). We take the RV, still in disrepair, as we have a trip planned, then drop it off again after our trip, so it can sit on their lot for another 6 weeks. They have had our RV for 4 of the 9 months we've owned it and we are about to drop it off again.
Heartland was just as bad. They did not stand by their product. We asked for a 6-12 month warranty extension given that our problems MIGHT be fixed just as our warranty ends. After 30 minutes of convincing them, they begrudgingly agreed to extend our warranty for 4 months. They must be terrified at the prospect of standing by their product for an additional 6-12 months. Only they know the quality of their work-- I can only assume it's shoddy since they would not agree to a further warranty extension. They must know that the expense to them for the repairs (assuming Longview ever decides to do them) will be outrageous if they stand by their product for an extra 6 -12 months.
This appears to be intentional warranty-stalling. This dealership, in partnership with Heartland, the manufacturer, is not making the repairs and keeping our RV for months so that our warranty will expire. Let's see if Longview fixes the problems this time and if they will offer us an extended warranty on the work they perform.
This report was posted on Ripoff Report on 12/20/2011 06:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Longview-RV-Dealership-Dover-Florida-and-Heartland-RVs/Dover-Florida-33527/Longview-RV-Dealership-Dover-Florida-and-Heartland-RVs-Longview-RV-in-Dover-Florida-and-811673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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