- Report: #264101
Report - Rebuttal - Arbitrate
Complaint Review: Longview RV Super Stores - Tampa
Longview RV Super Stores - Tampa4811 McIntosh Road Dover, Florida U.S.A.
Longview RV Super Stores - Tampa Service Department is unqualified insensitive and too defensive to give acceptable service Ripoff Dover Florida
*Consumer Comment: RV Industry
*UPDATE Employee: GETTING BETTER ALL THE TIME
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After checking frequently, a new person working at the shop said the parts were never ordered and he claimed to place the order over again. In the meantime, we took several trips December in the RV. The fresh water tank broke loose from the flooring bracket, the shower leaked, the showerhead malfunctioned, the ice-maker spewed water all over the freezer. All of which were added to the warranty list. Longview fixed the water tank right away, along with other nit-picky things on the delivery-punch list. The side-vew mirrors would not stay adjusted in weather cooler than 30 degrees.
After writing letters to the owner and Gulfstream, weak attempts were made to rectify a few of the problems. The deal was to wait until all of the parts were received, then Longview would pick up our bus, fix it and return it within 2 weeks. We took another trip to KY. The water tank broke again, this time flooding the basement. I temporarily put the tank back in place using 4x4s. They picked it around June 4th. Gulfstream recommended replacing the sideview mirrors, but failed to ship the wiring harness. After 6 weeks, I went to retrieve my jack from the basement. Longview Service said the water tank had been fixed, yet when I opened that section of the basement I could clearly see the 4x4s I put in place were still holding up the tank. The lies, incompetence, and lack of support from the management is appalling.
I recommend anyone in the Florida area visiting LazyDays RV before buying. My brother bought from there. The delivery and service they received makes us really regret buying from Longview. And, really, Gulfstream isn't much better.
This report was posted on Ripoff Report on 07/30/2007 09:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Longview-RV-Super-Stores-Tampa/Dover-Florida-33594/Longview-RV-Super-Stores-Tampa-Service-Department-is-unqualified-insensitive-and-too-def-264101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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