- Report: #1066852
Report - Rebuttal - Arbitrate
Complaint Review: Lonnie Air conditioning
Lonnie Air conditioning8302 north 40th street Tampa, Florida USA
Lonnie Air conditioning Air conditioning installation and repair Tampa Florida
*Author of original report: Complaint
*UPDATE Employee: Unable to calm the Customer.
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We purchased a new air conditioning unit from Lonnie's and they installed the unit just over 2years ago. We have had to have evaporator coil replaced 3 times. The last time was the worse. We payed 5k for the unit to break every summer we have had it. My original unit lasted 10 years and then the evaporator coil went out, now this is the third o n a "new" unit. The first time it was installed wrong, the 2nd was the manufacture and the last time Lonnie's refused to even come out to our house. He asked us why we called on friday at 6. I told him i had just gotten out of work and got home. He said i couldn't pay him enough money to come out to our house and hung up on me. he said it was memorial weekend. He left me and my kids (one infant) to find a new company and pay 1k for another company to fix. The new company helped out and let us know there were some installation issues. The manufacture rheem was helpful in us finding a new reputable company to replace the piece and even reimbursed money for our problems because the original company would not repair the issue. The warranty for labor expired in 1 day and we didn't find that until dealing with manufacture and it looks like Lonnie's knew that so they didn't want to help. Also Lonnie said he would only talk to by husband. If i answered phone, he would only talk to my husband, who oddly was the most frustrated. I didn't think that was Lonnie on the phone, only to find out it was the actual owner. Service was terrible 3 evaporator coils in less than 3 years and refused to fix the issue. Lonnie's air conditioning in tampa would not repair their error and would not stand by their service.
This report was posted on Ripoff Report on 07/13/2013 07:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lonnie-Air-conditioning/Tampa-Florida-33604/Lonnie-Air-conditioning-Air-conditioning-installation-and-repair-Tampa-Florida-1066852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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