Loopnet 185 Berry Street. Suite 4000
San Fransisco, California U.S.A.
Loopnet Charged my credit card $79.95 each month for 4 extra months of listings I did not want San San Fransisco California
I live in a small house on an 8,000 sq ft. lot with a big shop that can be used for commercial business. When I became partially disabled I lost most of my business and could barely afford my mortgage. A commercial broker friend of mine suggested I lease out the back lot and the shop to a business so I could have extra income.
He recommended an online company called Loopnet.com so I placed an expensive ad for 1 month at $79.95. The ad was placed for March 2009 under thier premium listings. I did get a few responses from agents and business the first 3 weeks but then nothing after that so I figured that the 1 month Loopnet ad was not effective.
I then listed the property with my leasing agent friend and he posted a sign on the fence. As the months went by my agent friend asked me why I was still listing the property on Loopnet? and I told him that I only did for 1 month. When I checked my credit card statments closley I saw charges from Loopnet for $79.95 for April 09 another for May 09, one for June 09 and one more for July 09.
I called thier customer service and they said the charges for thier "membership" renew each month until I cancel, so I did. She also said that when I cancel to request credit for the additional months I was charged. I never received any credit for those months for a total of $319.80.
I sent firstname.lastname@example.org another email demanding a refund and then some big fish at the company told me that the charges where valid under there terms and conditions. I am going to file a small claims action against Loopnet. DO NOT LIST ANY PROPERTY WITH THIS COMPANY!
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