• Report: #1066018

Complaint Review: Lorelia

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  • Submitted: Wed, July 10, 2013
  • Updated: Wed, July 10, 2013

  • Reported By: Teresa — Mitchell Ontario
Lorelia
382 North East 191 St. Miami Florida 33179 Internet USA

Lorelia Lorelia Anti-Aging Formula Miami Internet

*Consumer Comment: It looks like a scam to me!

*Author of original report: Lorelia is a scam

*UPDATE Employee: Lorelia Skin Care Customer Service

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Lorelia Anti-Aging company is a scam.  While on Groupon I received a survey to fill out that said you will receive a FREE gift at the end for filling out the survey.  When i did so it said that I recieved over $100 free gift from Lorelia Anti-Aging beauty company, all you needed to pay was the minimal shipping.  However 14 days later they charged me over $100 for the product.  When I called to discuss the charges with the company they informed me that their policy is to charge the full value of the product 14 days after the date of the purchase and have no refund policy.  I explained to them that it said it was a free gift, for filling out a survey and I had only recieve the product less than 5 days earlier so it was still within the 14 days.  They explained that they charge from the date of order regardless when you recieve the product.

 

 


This report was posted on Ripoff Report on 07/10/2013 03:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lorelia/internet/Lorelia-Lorelia-Anti-Aging-Formula-Miami-Internet-1066018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

It looks like a scam to me!

AUTHOR: Susan - ()

I clicked on a link Ad labelled  "Receive A Free 30 Day Supply Of Lorelia Anti-Aging Formula Use our "Exclusive" link and you pay just £3.95 shipping!
 
This Ad is at best very misleading and, at worst, a complete con. 
 
Having read the terms, hidden away at the bottom of the page, I discovered that this so-called "free" offer is no such thing!  It is in fact a 14-day "trial" (which is not referred to or even alluded to in the initial advert) which begins at the point of order (not the point of receipt, please note! So, the consumer does definitely not receive a 14-day trial period!)and the 14 days includes non-business days.
 
The terms state that delivery can take up to 4 business days. So, if I ordered the product on a Tuesday, it could be the following Monday before it arrived and therefore likely to be the Tuesday before I could begin using it. So, 7 days would have elapsed before I even started my "trial period".  I would then actually only have until the Friday (assuming the company doesn't operate on non-business days) to try it and register a cancellation if I didn't like it. So, effectively my trial period would be three days, not 14!  
 
Even if the initial advert clearly stated the nature of this "exclusive special offer" (which it does not) how on earth could anyone be reasonably expected to try the product and form a valid opinion in 3 days?!
 
I think this is advert is a scam, as the earlier poster said, and if it were a UK company I would report it.  An advert which is misleading the consumer in the way this one does would not be legal in the UK - and any trial period for a product would have to begin on the day of receipt and if it was for 14 days, that would be 14 business days from the date of receipt of the product.
 
I'm surprised that this kind of scam is legal in Canada. Maybe it's time to tighten up Canadian distance-selling and consumer laws.
 
 

 

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#2 Author of original report

Lorelia is a scam

AUTHOR: 68 St. Andrew St - ()

Lorelia is still a scam.  They contacted me after this to say they would like to resolve the issues, yet after responding to them with the information they required for they neglected to respond back, refund or do anything. 

The complaint is about their shady marketing techniques.  I filled out a survey with which they said I could select a free gift.  Sorry, but a fee gift doesn’t mean you get charged for it.

The product itself isn’t good.  The cream is watery and doesn’t work well.

 

 

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#3 UPDATE Employee

Lorelia Skin Care Customer Service

AUTHOR: Customer Service - ()

Lorelia is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in our policies.

We offer a 14-day trial.  We give our customers a generous trial period with the product so they’re able to try it to see if it’s right for them before purchasing it.  If for any reason at all you’re not satisfied, simply let us know and we’ll cancel your account to ensure that you’re charged nothing further.

A large majority of our customers who take advantage of this free trial go on to take Lorelia month after month and they do so because they experience results.  It works.  These results are a reality of Lorelia’s key ingredients: a proprietary blend (Deionized Water, Jojoba Oil, Cylomethicone, Dimethicone Crosspolymer-3, Polyacrylamide, C13-14 Isoparaffin, Squalane, Matrixyl 3000, Co-Q10, Vitamin A, Vitamin C, Vitamin E, Vitamin F, Hyaluronic Acid, Lycium Barbarum Goji, Coffee Berry, Acai, Noni, Pomegranate, Green Tea, and Mangosteen) that was designed to increase the growth of collagen, add volume, and dramatically lift, smooth, and renew your skin.

Our corporate mailing address:

Lorelia Skin Care
3000 boul des Laurentides, Suite 12 – 200
Laval (Montreal), QC H7K 3G5
Canada

Our website:

http://mylorelia.com/

And lastly, please call us.  1-888-907-5860.  Our customer care department is available Monday-Friday 8am-7pm EST, and we want to hear from you.

Thank you for your time, thank you for your interest in Lorelia, and we look forward to helping you achieve your skin care goals.

Best Regards,

Lorelia Skin Care, Corporate

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