My husband and I are U.S. citizens living in Texas. 15 1/2 years ago we bought a timeshare at LOS TULES/Park Royal/Royal Holiday Club. We purchased our 2 fixed weeks from the "authorized" on-site sales person----not through a timeshare sales presentation. Our 15-year Contract was for 2 fixed weeks in a specific unit. Our Contract was signed by the Director/Manager of LOS TULES. Our Contract was good for 15 years......2001 to 2015 .
We stayed at our 2 LOS TULES units several weeks ago in 2013. We were shocked to be told that "this is your last year". And if we wanted our same dates and units we would "have to buy an extension".
We went to the resort's current Manager, Mr. Maldonato, who was not a Director/Manager but "was in charge" . We showed him our signed Contract. Mr. Maldonato told us he would "check with the resort's lawyers and get back to us". We waited days and finally went to Mr. Maldonato's office in LOS TULES. He informed us: "sorry....his lawyers agreed our time was up" and if we didn't want to buy an extension our 2 fixed weeks would be sold to someone else.
We went to PROFECO (Consumers Protection) in Puerto Vallarta who told us we would have to hire a lawyer". We also wrote to the U.S. Consulate in Puerto Vallarta, with a copy to the Mexican Consul General in Dallas, Tx. The U.S. Cosulate suggested we get a lawyer. The Mexico Consul Gen. in Dallas did not reply to our calls and letter.
This is clearly a LOS TULES et al Breach of Contract violation which is covered under Mexican Civil Code Article 2104 Our signed contractual agreement makes LOS TULES et al "liable to us for our damages and losses". We just want our same fixed weeks in the same unit rightfully returned to us to use in 2014 and 2015...which is what we paid for.
We have recently learned that others at LOS TULES Tules are in the same "short-changed" boat that we are in. We would like to hear from them.