• Report: #109824

Complaint Review: Lou Grubb Dodge

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  • Submitted: Thu, September 23, 2004
  • Updated: Mon, November 15, 2004

  • Reported By:Glendale Arizona
Lou Grubb Dodge
16406 N 26th Ave Phoenix, Arizona U.S.A.

Lou Grubb Dodge, Ripoff Brian In Sales 2001 Dodge Dakota -Lou Grubb definitely wormed us! Phoenix, AZ Phoenix Arizona

*Consumer Comment: What is your stake in this Shawn from Tempe?

*Author of original report: Flood damage

*Consumer Suggestion: it's a machine

*Author of original report: Now they want to help

*Author of original report: Now they want to help

*Author of original report: Now they want to help

*Author of original report: Contact Info Auto Nations Direct

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Bought 2001 Dodge Dakota Quad Cab 4WD from Lou Grubb Dodge, Phoenix, AZ. Originally sales representative was told who to finance through. Upon taking it on himself, our choice financing company was not even contacted making our decision for getting a warranty through our financial institution impossible.

A year and 4 months later we have a lemon. Our damages are building. First ABS module replacement ($800), rear-end replacement ($1300), Engine replacement (approx. $3000). We were also told that the transfer case might also need replacing. After being stranded on I-10 needless to say Lou Grubb will not be getting any more of my business. The dealership and corporate offices are unwilling to help and their response, "All we can do is trade you out of the truck into a new Dakota." Not only do I not want another Dodge, from the beginning the Lou Grubb Dealership has been shady and unresponsive.


Joni
Glendale, Arizona
U.S.A.

This report was posted on Ripoff Report on 09/23/2004 01:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lou-Grubb-Dodge/Phoenix-Arizona-85023/Lou-Grubb-Dodge-Ripoff-Brian-In-Sales-2001-Dodge-Dakota-Lou-Grubb-definitely-wormed-us-109824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

What is your stake in this Shawn from Tempe?

AUTHOR: Dustin - (U.S.A.)

Did you buy a vehicle from Lou Grubb and have something good happen?

I doubt it......Many unfortunately find out the hard way, later. There is no mention in the original complaint or there after about replacing the vehicle flat out just simply to repair the damages and obviously from what is being said it's extensive.

Regardless what have you contributed or stated that has helped or resolved anything? Your comment is unfounded and lame. I bet one or more of the following are true about you..........

1. You have issues with women drivers and their supposed driving habits, even though you don't own a car.

2. You're bitter about a recent break-up with a boyfriend/girl friend who couldn't maintain their vehicle properly.

3. You're really a metro sexual employee of Lou Grubb Dodge cheating customers by day. by night, perusing the internet as "Shawn" the Female vehicle psychologist?

4. You're real name is Richard, and you can't help it.
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#2 Author of original report

Flood damage

AUTHOR: Joni - (U.S.A.)

It appears you must be an expert on vehicles. Just so you know the above mentioned damages started just after a year of having the vehicle. I am far from rough on my vehicles. Further the whole transmission melted together which was discovered when the engine was replaced. Lou Grubb Dodge accidently mentioned that it appeared as if the vehicle had severe flood damage which takes time to show up. And another note we didn't ask all we wanted was help with the repairs.
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#3 Consumer Suggestion

it's a machine

AUTHOR: Shawn - (U.S.A.)

Why do you think that after almost 2 years of having the vehicle and putting miles on the truck that you could go back to the same dealer that you bought it from and make them take the truck back and payoff your loan and you walk way. If that is the case everyone could do that so why is it the dealer problem that the truck broke down after you had the truck a year and four months it is a machine and it sound like you are very hard on vehicles.
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#4 Author of original report

Now they want to help

AUTHOR: Joni - (U.S.A.)

On Friday, 10/1, dealership was contacted once again for assistance. This time the GM's assistant was willing to offer assistance. While there were no guarantees on what they could do, the dealership is trying intently to get us back in the door.
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#5 Author of original report

Now they want to help

AUTHOR: Joni - (U.S.A.)

On Friday, 10/1, dealership was contacted once again for assistance. This time the GM's assistant was willing to offer assistance. While there were no guarantees on what they could do, the dealership is trying intently to get us back in the door.
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#6 Author of original report

Now they want to help

AUTHOR: Joni - (U.S.A.)

On Friday, 10/1, dealership was contacted once again for assistance. This time the GM's assistant was willing to offer assistance. While there were no guarantees on what they could do, the dealership is trying intently to get us back in the door.
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#7 Author of original report

Contact Info Auto Nations Direct

AUTHOR: Joni - (U.S.A.)

Upon calling a couple Lou Grubb dealerships I was able to obtain the Regional Office Phone Number for Auto Nations Direct. I hope this is useful. They are located in Broward County, FL.

954-769-7000
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