Lou Razon Designer Ruined my dress, took $500.00 from me, didn't give me a dress or any of money and insulted me Glendale California

For my only son's wedding I wanted to look very special. I did not want a dress off the rack so I found a picture from the internet of a movie star that had a beautiful dress on for the Academy awards. I found this business on-line I called them and asked if they made custom dresses. They said yes and that I could take them a picture of the dress I wanted. We made an appointment but when I went in, instead of meeting Lou Razon the designer I met with an assistant who knew noting about design or dress making. She took my measurements. I was told they could get any color fabric I wanted. I showed her the color of a dress on display and she said no problem. I had an appointment for two weeks later for a fitting but the fabric wasn't ready. Long story short I finally met the designer who took me to downtown Los Angeles and I chose the fabric. I went to a total of 5 fittings and was never happy with the work. I kept telling her this was the most important night of my life and she kept saying that it will be OK. Never once Lou Razon came to the fittings. Two days before the wedding I went to pick up the dress and it was not finished. Not only that but the pleats were not pinned down correctly so my sids and behind looked like I was the Michelin man. When I protested the assistant called the designer and she came after 45 minutes. When I told her what was wrong she started screaming and accusing me of wanting a huge discount. She said she had worked in that community and she knew "my kind". I told her that I didn't want a discount. I said if she could fix my dress I would pay $1000.00 instead of the agreed $750.00. She told me to take the dress off if not she would call the police. I was livid and so very disappointed so I left. I had to go to a department store at the last minute and after trying on tens of dresses got an ugly dress. I did not enjoy the wedding because I didn't feel good in the dress. I never contacted her and she never returned any of my $500.00 that I had paid her nor she sent me the dress. She should not be in business. She is not a designer or a dress maker not even a decent person.

Glenda
Granada Hills, California
U.S.A.