Louis Vuitton Union Square & Corporate 233 Geary Street
San Francisco, California United States of America
Louis Vuitton Union Square & Corporate Louis Vuitton Gearry Street Do Not Adhere to Return Policy - Liars San Francisco, California
*Author of original report: Attempted to Contact Internet Support
*Consumer Comment: Is this the best...
1Author 1Consumer 0Employee/Owner
Purchased a brand new pair of Kanye West x Louis Vuitton shoes through phone. Order was processed through Union Square store. Picked up from Fedex on 1/4/2009 due to missed deliveries. Item was purchased for college roomate on my credit card since he is foreign and I already had an account. Gave him the shoes, he decided he didn't like them and asked me to return them. Lo and behold, he thought it would be funny to switch his Chinese Kanye's with the real ones and present it as a gift to me. I opened the box to decide if I wanted to keep or return the shoes and they were pretty ugly so decided to return them not realizing he switched them. Brought into LV and was given a refund while I looked at other items and had my new wallet hot stamped. Placed an order for another pair of the same shoes in the gray color since they looked much better. Left and paid for it, got a call and was asked to come back in to sign authorization for the order (a lie). Came back, manager and expert explained they were fake shoes which I didn't know about, voided the credit on the return and recharged me for the shoes - for a higher amount than the credit ($2.13). Infuriated I left, not suspecting anything I called San Francisco and insisted these were the shoes they had sent me. They denied a return. Had other issues to deal with, went to Century City Louis Vuitton on 1/7/09 with real shoes after roomate explained what had happened. He switched them not expecting me to go the very next day to return the shoes. Brought in real shoes, verifiied by staff at 't Century city but they said they couldn't take it since my account was deactivated. Called the 866 number and talked to Gabrielle who tries to sound sweet while enjoying being a bitch. Told me I had been banned by corporate directive and could not buy or have any transactions with Louis Vuitton. Ok, so fine, whatever atleast let me return the shoes since those were bought before a decision was made to ban me right? Nope, completely no relations with me. Not even allowed to return shoes within the proper time frame, stuck with these shoes and no money. Furthermore, was charged twice for these shoes, charged once for another pair that was canceled but the charge wasn't and the one credit was voided. Now these are all pending but from their attitude, I think they know whats going on and no further transactions is a one way deal where they can take my money but not allow me to get it back. Will never buy from again. Nevermind that I have a history that includes spending 10k on Louis items within the last 5 months. The Rodeo store treats me with respect since they've seen my black card. Corporate sees that I am 20 and treats me like shit. Little do they know the power I have and the people I represent - but soon they'll see the consequences of ripping off someone.
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1Author 1Consumer 0Employee/Owner
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