- Report: #1040922
Report - Rebuttal - Arbitrate
Complaint Review: Loving the Classics
Loving the ClassicsInternet United States of America
Loving the Classics I placed an order and paid for 2 movies. One was fine, the other defective & I followed up without response. Finally, I spoke to a woman who took my information, insisting that a replacement would be Internet, Internet
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I called several times, left messages, sent emails and finally, I was able to connect with the same woman (same voice) to tell her about the defective DVD. She told me she would check with her manager and call me to confirm that another DVD would be sent as a replacement and that I should return the defective movie once I was able to watch the new one to be sure it was good quality.
I never received a phone call, I never received a replacement DVD and I've been calling daily ... the calls go to a voicemail system, where they are never addressed and responses never come. Since the original order was placed, their phone number has changed. Now each time you call ... the automated voice says the same thing: "please hold while I try to connect you ... your call has been forwarded to the voicemail for 'order processing' ... no one is available to take your call, at the tone please record your message when you've finished recording you may hang up or press the pound key for more options." The options are related to the message you are leaving ... to re-record, etc.
All I want is to rectify this issue and put the matter to bed. This is ridiculous to have to spend so much time on something so simple.
This report was posted on Ripoff Report on 04/05/2013 08:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Loving-the-Classics/internet/Loving-the-Classics-I-placed-an-order-and-paid-for-2-movies-One-was-fine-the-other-defe-1040922. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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