- Report: #845265
Report - Rebuttal - Arbitrate
Complaint Review: LowJack
LowJackInternet United States of America
LowJack terrible customer service and doesn't keep their word Internet, Internet
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I waited 4 days and the package still never showed up. I called them and a guy named Bob just kept saying that there is no refund. I told him that I never received what I paid for and wish to cancel the order if it was never sent out. He then says it may not have been mailed yet but they still don't give refunds. I then asked him why would Lowjack charge me for something that I never received and they never mailed. All he kept saying was, "there are no refunds". I asked him for a tracking number of the package if they had actually sent it. He rudely says that he doesn't have a tracking number. I asked for his corporate headquarters number but he said I need to talk with his supervisor first and I said fine. His supervisor was on another line and I waited for about 10 minutes until Bob came back on the phone and said that his supervisor would call me back later. I told him to just give me the corportate headquarters number and he finally did. I called to leave my complaint with someone but all I got was an answering machine.
I will give them two days to contact me and then I will report them to the BBB. I actually thought by the commercials on tv that Lowjack was a professional operation but to rip off customers seem ridiculous. Are times really that hard Lowjack?
This report was posted on Ripoff Report on 02/27/2012 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/LowJack/internet/LowJack-terrible-customer-service-and-doesnt-keep-their-word-Internet-Internet-845265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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