- Report: #1160375
Report - Rebuttal - Arbitrate
Complaint Review: Lowes
Lowes Phillip,Frank,Jennifer,Greg rutheford,ScottDavid (Regional manager) SANTOS AND TONY Lowes corporate policies corporate response and corporate responsibility Moorsville N.C corporate offices TEXAS LOUSIANA
*General Comment: Nope...
*Consumer Comment: Please learn how to write.
*Author of original report: Update from last response
*Author of original report: why you must be a Lowes Employee
*General Comment: Sounds...
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THIS report is about the history and many experiences with Lowes my intent is to inform many buyers at Lowes and hope this information may in fact assist you in understanding the weak and impodent footprint of Lowes in States where I have done business with them and aid you in resolving many of the problems with the Managers who are the only compodent empolyees of Lowes and perhaps this posting /Report may in fact get the attention of Robert niblock and the decision makers that dont like being Dancing Chickens to wall street as an introduction id like to explain my business dealing with Lowes that encompasses many years of multi store and regional Business I have been a bulk buyer of gasoline power equiptment and building materials in fairly large quantities and have typically had a fairly good business experience and until this year had felt like Lowes was one of the better box type stores as im writing this report im awaiting a Letter from David a mid level manager that can not be reached on the telephone nor will he return phone calls I am going to cut and paste and send a copy of this report to Robert Niblock who will never read this report as some dancing chicken whos only purpose in life is to keep the executives of Lowes out of contact with any one that has a valid complaint against Lowes or any of their employees David is the Regional Manager for region fifteen and is based in Spring Texas his very small footprint encompases part of Texas and Lousianna as to the Letter from David I have no intention of opening or reading his letter and it will be returned unopened as I requested a call back from him and suspect that hes suggesting that I not do business with any of his stores going forward Lowes as a company is doing so well that they can turn away american money I guess the only customers that Lowes caters to are the illegal aliens that Texas and many other states have an abundance of My most recent Issue with Lowes concerns two stores one located off of I35 at Zamora in San Antonio Texas the managers names is Phillip in the course of my daily practice I contacted the store in june and had a brief but plesant conversation with a store employee about Out for repair Returned Power equiptment I was advised that the location had over twenty pieces including Riding mowers Zero turn mowers and various other pieces of Returned Items that could be purchased in bulk and at a reduced price the asst manager of the department was called Santos I have yet to speak to or meet the mysterious santos but have since confirmed that he does in fact exist after speaking to the specialist I asked for the store Manger was advised his name is Phillip and in the same breath told that he wasnt on site that day I asked for the MOD the manager of the day David took the call confirmed that the equiptment was in fact onsite and stated that Santos woud be very agressive in pricing the equiptment in bulk I agreed to purchase all 22 pieces based on the information and advised him that I was travelling from Galveston county and would be bringing my box truck for this Purchase and that Id see him or Santos upon arrival in San Antonio the trip was approx 500 miles round trip upon arrival I was referred to the department manager who took me to the receiving area and showed me the 22 pieces id agreed to purchase they removed several items while I was in transit and procedded to advise me that the bulk pricing was 80% of new yet I was advised that the pricing would be better than 50 of new as im a bulk buyer I typically buy items for 35% to 40% of like new I had a very brief conversation with Phillip who after all was at the store and in his cavilier manner suggested that his store had no issue liquidating the items and refused to discuss the material mis representation of the equiptment I asked him for his district managers number as my time is valuable and I thought He or She should be aware of this misrepresentation of material fact I contacted the store where she was based and is still based in San antonio and was referred to Frank the store manager who id suggest might have been Jennifers go to guy and asked him to have her call me He said she would call me and to date have yet to hear from Her and since the incident she has been transferred to The district where I live and think she can be found either at the Pasadena Location where steve is the manager or in pearland Texas where shaun is the manager ad by the way on of the worst stores for returns ive ever seen do a drive around the building and see all the neglected abused and broken pieces in their bull pen and try to buy some of those items from the store be advised some of the items have been back there for years incident two concerns the store in Lafayette La. [continued below]....
This report was posted on Ripoff Report on 07/08/2014 08:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lowes-/nationwide/Lowes-PhillipFrankJenniferGreg-ruthefordScottDavid-Regional-manager-SANTOS-AND-TON-1160375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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