If you buy a water heater from Lowe's you have a 75% chance of loosing more money than the price of the water heater. They have been knowingly selling defective water heaters since 2005 and won't disclose any information to you about it. Whirlpool has had problems with there water heaters sold at Lowe's on the west coast for years and has even been sued over them. They settled the class action suit but are only paying out $30.00 per water heater to anyone with a claim.
Lowe's will not do anything about it except that they have sent out confidential emails to all stores telling them not to answer questions about the defective water heaters or the lawsuit. They recently started giving out replacement burner kits by whirlpool depending on the model but good luck getting one. Most stores don't have them and don't even want to deal with the problem.
I your water heater is more than a week old and you have problems Lowe's will tell you to call the 800 number on the heater for service. If you need parts whirlpool may send them to you but you have to have them installed yourself. Any way you look at it, it will cost more money, time and a whole lot of headache for you. How do I know about this? I have received the corporate emails with instructions not to disclose.
I have spoken to the numerous customers having to go threw this nightmare and knowing how much money they have lost. After one too many elderly couples came to me with this problem and I was told by management that it was out of my hands and the best we could offer was a 10 % discount I've decided to let it out. Lowe's policy sucks! they don't care about you, just your money
Chino Hills, California