I also have been scammed!! I ordered a front steel door May 20 2003 and as of June 27 2003 still have no door. It is a good thing that this door is not a requirement, only a nicety. However, I was told on May 20th that my door would be in on June 2nd. On June 3rd "I" called "them", (Lowes), to check on my door. Lowes tells me that it will be in on the 11th.The 11th comes and goes so "I" call "them", (Lowes) and ask again, "Where is my $560.00 Special order door?" Lowes tells me it will now be in on the 23rd. Of course by now I am advising them that I will definitly need to be "made Happy."
I am not happy, I have missed my door being at 2 summer parties. Parties that would not have been planned if I had known that my old torn up door that has rotten from the inside out would have to be seen.
Where was I? Ok,,, June 23rd, hoping to put in a new door after my trip to North Carolina. "I" of course call "them" and ask about my door. The manager that I have been dealing with tells me that he does not see my door in the computer arrived as yet. So he tells me he will go check in the back, and call me right back. An hour and a half later he calls with news that he "thinks" will make me happy. MY DOOR IS IN!!! BUT<<<
it has a crack in the trim around the exterior side of the glass. Mmmmm.... what should I say? Oh boy, I spent alot of money on a door that is damaged, but oh well, thats the way I like em? Hell no. I went over to see the door, and sure enough there is a 4 inch crack along the plastic trim. Lowes tells me I could take the door and then someone from Rockbridge or whatever the "vendor" is can send someone to my home to fix the defective door. I say notta to that scam. Fix it at your store, call me when it's done.
I am expecting a good percentage off, (per the lateness) and to keep me a valued Lowes customer, I am also expressing the hope that they will install the door. I want a turn-key job on this as I am in the rears here, not Lowes!
Here it is June 27th and I still haven't heard from my local Lowes, nor have I heard from Corporate Lowes that I phoned 2 days ago.
The reason I ordered the door at Lowes was not because of price, for the orange place and the other big dealers had the same door at approximately the same price it was becuase of the service that I received at Lowes. Still, I am not upset about the employees that I have dealt with thus far, for everytime I call them they are as sweet as my Texas Aunt.
I just want my door. I feel for the man and his kitchen fiasco, I understand why he didn't just get a refund. It is because us as humans have hope. Hope that it will be tomorrow that they will call with the materials to finish the job.
fort lauderdale, Colorado