ED Magedson – Founder
Lowe's Home ImprovementSimpsonville , South Carolina USA
Lowe's Home Improvement Shaw 5-month old carpet worn out, Lowe's doesn't help at all Simpsonville South Carolina
Bought Shaw carpet from Lowe's in October of 2013, the carpet looked like it was 10 years old by February of 2014. We are a household of 4 people, no pets, very little traffic on the carpet. Lowe's agreed to send out the original installers to see if there was a problem. Of course they said it looked fine to them and Lowe's suggested I get it professionally cleaned! Insane right? I fought with Lowe's and they finally called Shaw and asked for assistance. Shaw sent out their "carpet inspector" and he took pictures. Please keep in mind that I follow-up on all of these requests 100% of the time, Lowe's never contacts me. I called Lowe's 2 weeks later to see what the report found from the inspector from Shaw. They called Shaw, and Shaw claimed they never received the information from their inspector. I had to call the inspector myself and he said someone was being untruthful to me because he does not get paid if he does not send in his reports. He said it was sent the next day and I needed to call Shaw and complain. Suddenly the report showed up at Shaw and Shaw said I would need to deal with Lowe's on the findings of the report. Lowe's said it was decided that my 3-month old carpet was wearing out due to "normal" wear and tear. I called Shaw and fought with them until they agreed to replace the carpet. They said they would send a confirmation letter to Lowe's and that I could go into the store and order new carpet. Shaw said I would have to sign a statement saying I would not order the same carpet. I waited a few days to make sure Lowe's would have the letter from Shaw so when I called, of course Lowe's said they never received anything from Shaw. I have been going back and forth with Lowe's and Shaw and have never gotten the same answer from either of them. Lowe's has repeatedly lost paperwork, I have had to go in multiple times for various reasons where Lowe's didn't know what was going on, I have dealt with every employee in my Lowe's store flooring dept. and none of them have ever given me any reason to believe they have any clue as to what they are doing. Today is June 26, 2014 and I called Lowe's to see what the status is of my carpet situation. Keep in mind I have signed the paperwork and ordered the new carpet weeks ago. Lowe's claims Shaw is saying they never received the paperwork Lowe's faxed to them weeks ago. I called Shaw and they are saying they have the paperwork, but the estimate is incorrect and is including a room to be carpeted that isn't even included in the claim. I am also working with Lowe's Installed Sales and they are 100% as bad as the store employees. Shaw also told me today that the new carpet I ordered is more expensive and they only agreed to cover the old carpet cost. I completely understand this, but wouldn't you think Lowe's would have mentioned this to me when I ordered it? Also, when I went to the Lowe's store to order the new carpet, I said I wanted the carpet I have in my master bedroom, which was purchased at Lowe's and is also a Shaw brand and is lovely, and the associate at Lowe's said, "Can you go find it and give me the number?".
This is a real situation and typing it makes me realize what a joke of a company Lowe's is. I will never deal with the ignorance of my Lowe's store ever again and to be honest with you, Shaw is not far behind them.
I have spent countless hours fighting and babysitting Lowe's over a situation that should have been covered by Shaw's "Super Duper 100% satisfaction guarantee"!!! What a lie.
This report was posted on Ripoff Report on 06/26/2014 12:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lowes-Home-Improvement/Simpsonville-South-Carolina/Lowes-Home-Improvement-Shaw-5-month-old-carpet-worn-out-Lowes-doesnt-help-at-all-Simp-1157707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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