- Report: #1020373
Report - Rebuttal - Arbitrate
Complaint Review: Lowe's Warranty Service
Lowe's Warranty ServiceInternet United States of America
Lowe's Warranty Service poor service, little interest in actually doing the repair, spent 5 minutes in my home Internet
*Consumer Comment: I know what you mean.
When I first called Lowe's I got the robocall voice recognition answering. I had to speak clearly to the robot in order for it to register, but I finally got my call logged and my service date set up. No live person for the entire process, mind you. The call was about a week away, so I managed to do laundry at my parents' home (nothing like going back to my college days when I'm in my 40's) and at a laudromat once. I was totally okay with this because there was a light at the end of the tunnel, right? Wrong! First of all, don't expect that pre-appointment confirmation. I was given a 5 hour window of time. When it was 5 minutes before that window began, I called just to make sure they were coming. After all, there had been no attempt to contact me, the actual consumer. So, I called the service company and was told that I was one of the first ones on the list, so it shouldn't be long. Three hours later, in the very window of time when I had asked them to try not to show up (had to pick up my child), the service person arrived. Fortunately, my father was able to come to my home and wait just in case. I'm sure they were very disappointed to find someone there. The service man walked into my laundry room, took a less than 5 minute look at the part, said "I'll have to check with Lowe's about this," and left. Seriously? I had to have a 5 hour window of time for him to come for 5 minutes and do nothing? That is absolutely ridiculously poor customer service in anyone's book. When I arrived home and got the news (about 20 minutes after I had left), I immediately called the service company. I was told that they couldn't reach the driver at all to ask why this had happened. The drivers have computers and they can't use them while driving for safety reasons. I guess they hadn't heard of cell phones and actually receiving messages when stopped for their next service call. Maybe their day ends at 3:30? After all, they really don't do much. I was livid. I explained that this was a legitimate repair and that it was frustrating. I added that I was certain that there were fraudulent cases everyday, but now that they have a legitimate one, they treat a customer badly. The attendant smirkily commented "Fraudulent repairs? I don't know about that now." I added that this was a relatively inexpensive repair and that there should be no reason to question it. Why would any sane person want to waste time getting a new seal on their washer? It's a flipping piece of rubber, for goodness sake. Just live up to your word and repair it!!! Getting nowhere with these jokers, I then called Lowe's service advantage. I explained in a very cool tone that I was ticked off. Again, I was put off. I was told that I would hear from a manager within 3 business days. Are you kidding me? Now, I sit and wait for my call back. I am frustrated, up to my eyeballs in laundry, and upset that I even wasted the $150 in the first place. I will post an update soon.
This report was posted on Ripoff Report on 02/26/2013 07:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lowes-Warranty-Service/internet/Lowes-Warranty-Service-poor-service-little-interest-in-actually-doing-the-repair-spent-1020373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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