Lowes Selling Products that VIOLATE Portland Building Codes Portland Oregon

Fred
I was surprised to see someone else from portland had a complaint about Lowes since they only recently opened. I too am furious with this company. I purchased a rug from the store you speak of and wanted to return it 9 days later in mint unused condition.

I went to the Fairview store because its closer to my house. They gave me the 3rd degree and I HAD MY RECEIPT. They called the manager of the rug department but she called the wrong manager so I had to wait for them to call the right manager. They took the rug back. She then helped another customer who came in after I did. By the timverything was all said and done she said she could not issue me a refund becaue it takes 14 days for my check to clear their bank sso I would have to come back. She then wanted to issue me a STORE credit.

Since this was for 100 and I will never ever ever step foot in lowes again, I did not want a store refund. I can understand the check needs to clear and informed them they could send me a refund but they said this isn't the way we do it and basically tough fungies.

I then called the 800 complaint line, nothing they could do. I then called the refund manager and she refused to give me her last name and because I insisted, she hung up on me. I then called the corporate office and got the same thing. I just so happned to be in this Lowes store 2 days prior in the garden dept and waited 30 minutes in line while the cashier helped ONE customer buy a few plants. Other employees were walking around int he garden area. I couldnt get help with getting down bags of mulch.

I called the 800 number and was told someone would call me back---guess what, they never did. So when I spoke with corporate I told them about this and they said you are right, I am sorry we didnt get back to you. Someone will. Guess what I am still waiting. What a crock of service.

I think its strange that Home base went out and lowes came in soon after. The two seem to have the same and worst terrible customer service and return policies. I told the ceo's office I give them 5 years if they keep it up

I am livid. I live in Vancouver and so this wil be the 3rd trip I have to make to return this rug. NEVER AGAIN LOWES-your prices, services and products give me no reason to tep foot in your store to only be aggravated by a bunch of teenie boppers that you have running your stores.