On March 17, 2010, I purchased a Maytag dishwasher 306391MDB6759AWS from Lowes HIW, Inc. at 24050 Pacific Highway South, Kent, WA 98032. I also purchased a 2 year extended warranty and paid for installation.
Contractor No. LOWESHI982BN
March 28, 2010 Lowes sent out a contractor, to install dishwasher. I later find out this was a sub contractor from Discount Water Heater.
March 25, 2013
I pulled up the wood flooring in front of my dishwasher which reveled a bump under the laminate. The laminate was cut which revealed water damage.
We then pulled the dishwasher out to see if we could find the leak. When the dishwasher was removed, the sub floor was reviled and showed water damage and black mold. The hose which was attached was seen leaking water. After looking closer it was obvious the clamp had not been tighten down. [continued below]....
The rubber hose does not show any signs or markings on it. The sub floor is like a wet tissue, touching it; your finger will go through it without any pressure. The adjacent wall shows visible water damage and mold.
March 29, 2013
I was asked by Jim, the assistant install manager of the Kent store, What do you want Lowes to do? I told him I wanted things fixed. He assured me I would get a call Monday morning.
April 4, 2013
After several calls to the store and customer care, I finally get a call from Jeannine; she had received my BBB complaint. Jeannine called with Farmers Insurance Info. Called Farmers, who stated they were not handling the claim.
April 5, 2013
Received email SRS insurance would now be handling case. After a week of leaving messages, I finally got a call back on 4/12. The adjustor blames the vinyl flooring that was installed in my house back in 86, then blames the hardwood flooring that was installed before the dishwasher. He claims I should have a receipt for the flooring that I personally installed before the dishwasher. Let him know the flooring was not under the dishwasher and had been installed first. Asked who keeps a receipt for something they personally installed over 3 years ago. His response, Just for this reason! Again, let him know I dont have a receipt and the dishwasher was installed around the flooring.
April 15, 2013
Lowes still has done nothing but point fingers. They have not sent out an adjustor and are no closer to resolving the problem. They push you on hiring them to do installs, but do not back their work, even though I also have an extended warranty. I have also filed complaints with the BBB and Attorney Generals office. Lowes has been quick to tell the BBB things have been resolved, even though nothing has been resolved. Case has currently been reopened for the 3rd time.
Lowes has done nothing. I had to pull out my cabinets to get to the mold.
The plywood has been pulled up and the subfloor is rotten through to the crawl space of the house. The walls are soaked and covered in mold. The water damage leaked into the adjacent room and carpet. The carpet has been removed because it was
covered in black mold. I have $32k in damages and Lowes will not take the responsibility to back up the work or contractors they hire to do their work.
Tanya, Kent, Washington