- Report: #851739
Report - Rebuttal - Arbitrate
Complaint Review: Lubbock Truck Sales
Lubbock Truck Sales1801 Slaton Hwy Lubbock, Texas United States of America
Lubbock Truck Sales Freightliner Professionally Unscrupulous-Shysters!!!!! Lubbock, Texas
*UPDATE Employee ..inside information: Adding Facts to the Complaint
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The dealership wanted to charge us for 27 hours of labor to fix everything under the sun. Even worse while my husband was there is Lubbock he observed the "certified" mechanic using faxes and manuals and trying to work step by step to fix one thing after another. Finally I started a fire and called Daimler Trucks North America (DTNA) who make Freightliner trucks to let them know this place is giving them a bad name. Then I called Freightliner helpline and complained as well as Caterpillar to see if they really had a tech go out. This caused Freightliner and Caterpillar to call Lubbock Truck Sales to find out what was going on.
The manager did not want the bad press and told my husband to call a tow truck and get his truck out of there. He did give us our money back, however; after a week of lost revenue we towed the truck to Rush Peterbuilt and the truck was fixed in 3 hours. It was the ECM but the "certified" mechanic corrupted the new ECM and that is why it didn't work. Now we have to have Caterpillar check the valve covers and injectors checked as well as the electrical because of Lubbock Truck Sales award winning mechanics.....NOT. Any way this was a costly, but valuable lesson. Call the Caterpillar hotline before you call the wrecker!!!
This report was posted on Ripoff Report on 03/10/2012 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lubbock-Truck-Sales/Lubbock-Texas-78404/Lubbock-Truck-Sales-Freightliner-Professionally-Unscrupulous-Shysters-Lubbock-Texas-851739. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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