- Report: #732534
Report - Rebuttal - Arbitrate
Complaint Review: Lucas Auto Care REVIEW: Lucas Car Care Commitment to customer satisfaction. Offering 100% money back guarantee,
Lucas Auto Care REVIEW: Lucas Car Care Commitment to customer satisfaction. Offering 100% money back guarantee,12600 Grant Rd. Cypress, Houston, Texas United States of America
Lucas Auto Care REVIEW: Lucas Car Care Commitment to customer satisfaction. Offering 100% money back guarantee, confident in their workmanship & replacement parts, extended customers a full 18 months / unlimited miles on all parts and labor. Lucas Auto Care implement latest diagnostic equipment guarantee, vehicles repaired, serviced properly in a timely fashion using the highest quality replacement parts & employ Bosch L2 Master Trained, ASE certified technicians. Lucas Auto Care receives a positive rating for their commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. By joining our innovative program Lucas Auto Care made a serious commitment. Their 100% customer satisfaction money back guarantee, & 18th month unlimited mileage warranty lets customers feel safe confident and secure when they choose Lucas Auto Care.
SPECIAL UPDATE: June 8 2012: Lucas Car Care remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Lucas Car Care is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Lucas Car Care has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Lucas Car Care has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Lucas Car Care remains committed to improving customer satisfaction. [continued below]....
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Ripoff Report REVIEW / Lucas Auto Care Commitment to Customer Satisfaction
Lucas Auto Care joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.
When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
Lucas Auto Care approached Rip-Off Report with the intent of wanting to resolve any customer issues and reports posted on Rip-off Report. In fact, Lucas Auto Care had already tried to contact the authors of the reports. In most cases if you view the reports, the customers actually retracted their statements with new positive reviews of how Lucas Auto Care made everything right for them. The few reports where no customers retracted their comments are reports where Lucas Auto Care has been unsuccessful at reaching the authors. One report was in fact found to be an ex-employee, that was settled through an arbitration agreement. Lucas Auto Care has gone through great lengths to make sure they try and resolve any and all customer issues. Lucas Auto Care has joined the Corporate Advocacy Program because they want assurance that they will always have the opportunity to resolve any and all customer issues. They never want their customers to feel like they werent taken care off. Lucas Auto Care stated on the first visit our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity.
LUCAS AUTO CARE CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Lucas Auto Care is an independently owner, full-service preventative maintenance and automotive repair center that provides the highest quality and service in the Houston area since 1988. We are the logical alternative to your dealership for all scheduled maintenance of your vehicle, with certified experts who are dedicated to providing the best service in Houston. We can assuredly tell you that there is no one who cares more about your safety and satisfaction than Lucas Auto Care.
Lucas Auto Care / Statements from the owner.
My name is Tyger Lucas and I am of owner of Lucas Auto Care. I would like to thank you for taking the time to review Lucas Auto Care. Lucas Auto Care provides services available at your dealer from routine oil changes to complete engine overhauls without any change to your current warranty. Come in to Lucas Auto Care and see why our personalized service makes us the best dealership alternative in Houston. Then experience the advantages of our independently owned service center. From a simple tire balancing to a complete Ferrari engine overhaul, we invite you to make an appointment today and see why Lucas Auto Care was voted #1 in the Houston area, four years running.
At Lucas Auto Care we pride ourselves in using the highest quality replacement parts, and they only employ Bosch L2 Master Trained, ASE certified technicians. We have all the most up to date and complete diagnostic equipment in the greater Houston area. ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Lucas Auto Care is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.
After speaking with the management at Lucas Auto Care and emailing anyone who filed a complaint in the past, Rip-off Report is proud to give Lucas Auto Care a positive Rating. Lucas Auto Care made efforts to ensure that all customers were satisfied and Tyger Lucas assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority.
Tyger Lucas, the owner of Lucas Auto Care, stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Lucas Auto Care remain strong, consistent and positive.
STATED IMPROVEMENTS FROM LUCAS AUTO CARE.
Theyre new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Lucas Auto Care willing to go beyond the call of good customer service and do what it takes to make things right with their customers.
At Lucas Car Care we Offer a 100% money back guarantee and 18th month warranty on all parts and service and pride ourselves in customer satisfaction. We are so confident in our workmanship and replacement parts that we extend our customers a full 18 months with unlimited miles on all parts and labor. We implement the latest diagnostic equipment to guarantee that your vehicle is repaired and serviced properly and in a timely fashion. We use the highest quality replacement parts, and we only employ Bosch L2 Master Trained, ASE certified technicians.
.. Lucas Auto Care is an independently owned, full-service preventative maintenance and automotive repair center that provides the highest quality and service in the Houston area since 1988. We service and repair a variety on fine European vehicles, including but not limited to: Audi, BMW & Mini, Ferrari, Jaguar, Lamborghini, Land Rover & Range Rover, Mercedes and Porsche..
*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@email@example.com
This kind of dedication to customer service means that Lucas Auto Care will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with Lucas Auto Care, you are invited to contact them directly via email: Ashleigh@lucasautocare.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Lucas Auto Care directly at 281-379-5800, and ask for Ashleigh Lucas, VPO.
As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Lucas Auto Care or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Lucas Auto Care.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Lucas Auto Cares Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Corporate Advocacy Business Remediation and Customer Satisfaction Program team. .
ED Magedson Founder
a Worldwide Consumer Reporting News Agency
..by consumers, for consumers
PO BOX 310, Tempe, AZ 85280
602-359-4357 ..when selection starts, press 5 then, two seconds later press 1 .. say who you are.
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This report was posted on Ripoff Report on 05/24/2011 07:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lucas-Auto-Care-REVIEW-Lucas-Car-Care-Commitment-to-customer-satisfaction-Offering-100-money-back-guarantee/Cypress-Houston-Texas-77429/Lucas-Auto-Care-REVIEW-Lucas-Car-Care-Commitment-to-customer-satisfaction-Offering-100-732534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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