- Report: #688817
Report - Rebuttal - Arbitrate
Complaint Review: Lucas Auto Care
Lucas Auto Care12600 Grant Road Cypress, Texas United States of America
Lucas Car Care is committed to customer satisfaction. Lucas Auto Care only employs qualified, ASE Certified technicians in the industry. Number one goal of all employees Lucas Auto Care to ensure that every customer is satisfied, with the guarantee that all repairs were done efficiently, correctly to industry standards. Money back guarantee
*UPDATE: Lucas Auto Care pledges their commitment to always improve their operations by joining Rip-off Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Lucas Auto Care is recognized by Rip-off Report as a Verified Safe Business.
*REBUTTAL Owner of company: 100% Money Back Guaranty
*Author of original report: Great Customer Service at Lucas Auto
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Editors UPDATE: Positive rating and recognition has been given to Lucas Auto Care for its commitment to excellence in customer service.
In discussing customer service with Lucas Auto Care, Rip-off Report is convinced that the company is indeed committed to their customers satisfaction. They work diligently to resolve all customer complaints and ensure that each is thoroughly amended. In contacting Rip-off Report, Lucas Auto Care has shown their proactive nature towards customer service, and their desire to be the best company in their respective industry.
Lucas Auto Care prides itself in being the best independent automotive repair facility in the Greater Houston area, employing only the best Bosch L2 Master Trained , ASE Certified technicians. These technicians will only be as good as the tools at their disposal, which is why Lucas Auto Care is equipped with the latest technology in the automotive repair industry. From the in-ground dyno to the Hunter Laser Alignment equipment to the on-car brake lathe, they ensure that their employees have every tool possible at their disposal to ensure that any job can be completed above industry standard in an efficient manner.
Lucas Auto Cares owner, Tyger Lucas, spoke directly with Rip-off Report to further voice his stance on customer satisfaction. He stated that his company stands by all services rendered with a 100% Money Back Guarantee, and that his goal is to make each and every customer who passes through Lucas Auto Cares doors feel like family. Mr. Lucas alluded to Lucas Auto Cares A rating with the Better Business Bureau and the positive ratings on Google, Yahoo and CitySearch (among many others) as an indication to the companys level of commitment to customer service. He has stood by his motto created for Lucas Auto Care in 1988 that he still believes in today: On the first visit, our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity. Mr. Lucas believes that his personalized service adapted for his customers makes all the difference in the world, especially in the automotive repair industry. He personally phones each customer in order to follow up with their most recent service to ensure that they were completely satisfied with their experience.
When a customer complaint should arise, Lucas Auto Care deals with them very seriously. The top priority is to rectify the situation with the customer and to ensure that the issue is dealt with professionally and with care. Lucas Auto care accepts the occasional customer complaint as constructive criticism, as uses them as tools to further build and improve upon their already stalwart customer service policies. Mr. Lucas ensures that his top priority now and moving into the future is the satisfaction of every customer, every time.
To summarize, after our review, which included both discussions with Mr. Lucas and the complainants who we emailed, Rip-off Report is certain that Lucas Auto Care is committed to quality service and the satisfaction of their customers.
After all, how could you not do business with a company that made the following commitment The offer a 100% money back guarantee and 18th month warranty on all parts and service and they pride ourselves in customer satisfaction. If this is not true, Rip-off Report will be the first to know.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== EDitors NOTE:As a matter of policy, when a business becomes a member of the Corporate Advocacy Program the member business agrees to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them. We do this to confirm that the complaint was resolved, Rip-off Report emailed the author of all the reports that were filed, one of the reports about Lucas Auto Care, and the author responded back with the following update: .. Following my initial report on this web site we received a call from Mr. Tyger Lucas. Mr. Lucas stated that Lucas Auto would work on my car until the problem was solved, at no additional cost to us. His staff on Grant Road has been very customer focused and have done everything in their power to resolve the problem with the car to our satisfaction. It obvious that some of the reports were not posted by real customers and some did not ever reply. Rip-off Report always emails everyone that files a complaint to make sure that the member business makes things right with every customer, no matter what happened in the past. ===================
Lucas Auto Care They'll keep you coming back, but not because you're happy with their work! It takes at least 3-4 tries before they actually figure out how to fix your car and they just don't care. Cypress, Texas
I had my 1998 BMW towed to Lucas Auto on Grant Road after it overheated and blew a hose. Initially, I was very impressed by how quickly they diagnosed the problem, called us and completed the repair. It wasn't until later I discovered the reason they're so fast is because their work is sloppy and incomplete.
We had Lucas Auto replace the radiator and thermostat to fix the problem. For good measure and because of the year of the car, we asked them to replace all the belts while they were at it. Total bill was $1273.
Less than a week later, my car overheated again and I had it towed back to Lucas. Once again they were very quick with the diagnosis and the repair. This time we were told there was a cracked valve. Another week and another tow later, they told us the new radiator needed to be purged. Don't they do that when they install the new radiator??
We are having the car towed back to Lucas tomorrow for the fourth try, as the car overheated again. I would not recommend this garage to anyone! I believe the reason they always look so busy is because everyone has to bring their car back multiple time is order to get it fixed. I believe the SOP for this shop is to get the cars in and out as fast as possible. Acutually diagnosing and fixing the problem is not on their priority list.
This report was posted on Ripoff Report on 01/30/2011 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lucas-Auto-Care/Cypress-Texas-77429/Lucas-Car-Care-is-committed-to-customer-satisfaction-Lucas-Auto-Care-only-employs-qualifi-688817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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