• Report: #489252

Complaint Review: Lucas Car Care- Tyger Lucas

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  • Submitted: Wed, September 02, 2009
  • Updated: Fri, June 03, 2011

  • Reported By: Mr. X — Houston Texas USA
Lucas Car Care- Tyger Lucas
12600 Grant Road Cypress, Texas United States of America

Lucas Car Care Customer Satisfaction Commitment: 100% Money Back Guarantee. Since 1988 striven to be the finest auto repair facility in the greater Houston area, serving customers with quality workmanship, respect and integrity.
*UPDATE: Recognized by Rip-off Report Corporate Advocacy Program as a safe business service Lucas Auto Care pledges to always resolve any issues, feel safe, confident & secure when doing business with Lucas Auto Care. A full 18 months / unlimited miles on all parts and labor. .

*REBUTTAL Owner of company: 100% Money Back Guarantee

*REBUTTAL Owner of company: Again this lady retracted her position

*General Comment: Think about this

*REBUTTAL Owner of company: We Offer a 100% Money Back Guarantee

*Consumer Comment: Excellent staff to do work with?

* : Proud Business Owner

* : Proud Business Owner

* : Apology Accepted- Some Comments Retracted.

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Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to Lucas Auto Care for its commitment to excellence in customer service.

In discussing customer service with Lucas Auto Care, Rip-off Report is convinced that the company is indeed committed to their customers satisfaction. They work diligently to resolve all customer complaints and ensure that each is thoroughly amended. In contacting Rip-off Report, Lucas Auto Care has shown their proactive nature towards customer service, and their desire to be the best company in their respective industry.

Lucas Auto Care prides itself in being the best independent automotive repair facility in the Greater Houston area, employing only the best Bosch L2 Master Trained , ASE Certified technicians. These technicians will only be as good as the tools at their disposal, which is why Lucas Auto Care is equipped with the latest technology in the automotive repair industry. From the in-ground dyno to the Hunter Laser Alignment equipment to the on-car brake lathe, they ensure that their employees have every tool possible at their disposal to ensure that any job can be completed above industry standard in an efficient manner.

Lucas Auto Cares owner, Tyger Lucas, spoke directly with Rip-off Report to further voice his stance on customer satisfaction. He stated that his company stands by all services rendered with a 100% Money Back Guarantee, and that his goal is to make each and every customer who passes through Lucas Auto Cares doors feel like family. Mr. Lucas alluded to Lucas Auto Cares A rating with the Better Business Bureau and the positive ratings on Google, Yahoo and CitySearch (among many others) as an indication to the companys level of commitment to customer service. He has stood by his motto created for Lucas Auto Care in 1988 that he still believes in today: On the first visit, our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity. Mr. Lucas believes that his personalized service adapted for his customers makes all the difference in the world, especially in the automotive repair industry. He personally phones each customer in order to follow up with their most recent service to ensure that they were completely satisfied with their experience.

When a customer complaint should arise, Lucas Auto Care deals with them very seriously. The top priority is to rectify the situation with the customer and to ensure that the issue is dealt with professionally and with care. Lucas Auto care accepts the occasional customer complaint as constructive criticism, as uses them as tools to further build and improve upon their already stalwart customer service policies. Mr. Lucas ensures that his top priority now and moving into the future is the satisfaction of every customer, every time.

To summarize, after our review, which included both discussions with Mr. Lucas and the complainants who we emailed, Rip-off Report is certain that Lucas Auto Care is committed to quality service and the satisfaction of their customers.

After all, how could you not do business with a company that made the following commitment The offer a 100% money back guarantee and 18th month warranty on all parts and service and they pride ourselves in customer satisfaction. If this is not true, Rip-off Report will be the first to know.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

====== NOW TO THE ORIGINAL REPORT THAT WAS FILED

======= EDitors NOTE:As a matter of policy, when a business becomes a member of the Corporate Advocacy Program the member business agrees to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them. We do this to confirm that the complaint was resolved, Rip-off Report emailed the author of all the reports that were filed, one of the reports about Lucas Auto Care, and the author responded back with the following update: .. Following my initial report on this web site we received a call from Mr. Tyger Lucas. Mr. Lucas stated that Lucas Auto would work on my car until the problem was solved, at no additional cost to us. His staff on Grant Road has been very customer focused and have done everything in their power to resolve the problem with the car to our satisfaction. It obvious that some of the reports were not posted by real customers and some did not ever reply. Rip-off Report always emails everyone that files a complaint to make sure that the member business makes things right with every customer, no matter what happened in the past.

==== Lucas Car Care- Tyger Lucas  SLIMY! RIPOFF ARTISTS! CHEATS! RUDE!! Cypress , Texas

DO NOT USE LUCAS CAR CARE!  THEY ARE RIPOFF ARTISTS!
The only well-oiled machine is the one they use to cheat you!

We took our 02 Benz into Lucas after it stalled out during traffic.
They said it needed new battery (which we had just replaced a year prior).
They told us it was the wrong battery (!)  and charged us $250 to put a new one in.

The next day- we drove the car a few blocks home. 
It again STALLED OUT.  Tow #2, this time they tell us it's the fuel pump.
Another several hundred dollars replace fuel pump and filter.

The next day- a few blocks and again the car stalled out!!
Tow #3.  This time they say, it's the camshaft sensor at $370. (Well, I'm not sure cause the vague invoice says 'camshaft' in one place and 'crankshaft' in another--watch those invoices!!)

Guess what???  Yep.  SAME PROBLEM!!
Tow #4 (at $65 a tow by the way) they say, 'oops, must have put in the WRONG PART'- you actually need a FUEL GAUGE SENSOR at another $800.
(Translation... the whole time, the car was simply OUT OF GAS but the gauge didn't read empty-- HUM, I wonder how that technician 'test drove it' with no gas??).

SO NOW WE ARE ONTO THE SCAM. 
We offer to pay for the new 'correct' PART... but NO MORE LABOR and NO MORE INFLATED PARTS FEES.  They messed up, we paid for the mistake; we'll pay for the new part but no more labor charges to fix THEIR "mistake".

(I think it was really an "intentional mistake"... I think they do this all the time, putting in parts you don't need then oops, oh you need this one!)

Tyger's response?  After being rude and actually yelling at us for wanting a price break; he told us to tow our car somewhere else, cause he wasn't going to give us a break on it- we had to pay the additional labor!  After Tyger was INSULTING and RUDE RUDE RUDE-- his service guy, Craig, said they'd knock off $150.  GIVE ME A BREAK!!  We already paid FULL price for labor and a part we DID NOT NEED!!! We were furious.

THE ABSOLUTE WORST CUSTOMER SERVICE AND PERSONAL DECENCY I HAVE EVER EXPERIENCED ANYWHERE!!!!!!

Tyger knew we'd never be back, so he didn't give a flip if he continued to rip us off- either we pay it or tow it. 

ON TOP OF THAT-- Tyger then says, if we take the car somewhere else we have to pay him $770 for DIAGNOSTICS cause supposedly they spent 7 hours at $110/hr shop rate diagnosing the problem.  UH I DON'T THINK SO!!  You diagnosed WRONG-- and I already paid for that!!!  NOBODY charges more than 1 hour for diagnostics-- and in this area NOBODY charges $110/hr shop rate.

We were in a bind... already out about $1200 and needed our car!  We agreed just fix the thing and be done!

The only upside, WE THOUGHT, was that on that 3rd visit, Craig finally gave us a loaner car to drive to work.  BEWARE....

When we returned to pick up our 'fixed' car... Craig invoiced us $50/day for the 'free loaner'!!  We protested because NOBODY said there was a fee.. just gave us the key and said to use it... and we did NOT sign anything authorizing a $50/day rental charge.  But, Craig just said, TOUGH LUCK... you want your car back- then you pay the loaner fee and take it up with Tyger later.  yeah, right!

Here's a red flag we should have realized on the first 'repair'.. .the invoice is NOT itemized.  You can't tell how much they're charging for labor versus the part.  You can't even tell what part they supposedly put in.  They are ambigious on the invoice to cover their butt if you have a problem later.

My final conclusion is that TYGER IS AS SLIMY AS THEY COME.  He does NOT care about customers whatsoever.  He only wants customers that either don't understand cars/repairs; or don't have time to check up on him; or don't read their invoices.

IF YOU ARE SOMEONE WHO IS AWARE WHEN YOU'RE BEING RIPPED OFF AND LIED TO-- then he doesn't want YOU as a customer.  He only wants people he can scam.

Final cherry on the cake?  Tyger does a standard 'personalized' follow up call saying   "I'm just calling to make sure my guys took good care of you."  When he flat out knows he tried to cheat us and we called him on it.  How insulting and lowball.

BIGGEST LOSER OF A PERSON WE EVER MET.  Not just because he's crude, rude and very dishonest... but because he revels in being that way.

I can assure you-- any 'good reports' Lucas has on this site, are BOGUS.  NOBODY goes on 'rippoff report' to tell what a good job somebody did.  Plus nobody gets 4-5 'good' reports in one day-- and good reports every other day for months at a time-- that are from real customers. 

I PROMISE YOU THOSE GOOD REPORTS DID NOT COME FROM ACTUAL CUSTOMERS OF LUCAS!!  Craig admitted to us he has these 'discussions' with frustrated customers 5 or 6 times week!

The 'satisfied customers' are all employees trying to cover their lousy bosses butt... and you know, they all deserve each other.  Tyger bold-face lies when he says he has 98% satisfied customers.. but he doesn't care if it's a lie... he just figures you'll never know the truth.

Here's to the TRUTH!

If I could put signs on the street all around Lucas Car Care to warn people I would!  It takes everything in me, not to go in when I drive by- and tell those innocent customers to get their cars out of there as fast as they can!

This report was posted on Ripoff Report on 09/02/2009 09:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lucas-Car-Care-Tyger-Lucas/Cypress-Texas-77429/Lucas-Car-Care-Customer-Satisfaction-Commitment-100-Money-Back-Guarantee-Since-1988-str-489252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 4Consumer 3Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

100% Money Back Guarantee

AUTHOR: Tyger - (U.S.A.)

Hello my name is Tyger Lucas, owner of Lucas Car Care. I am very proud of the automobile related businesses I have built over the past 30 years and I would like to share with you what I feel is valuable and accurate information. As you may or may not know, the world of repairing cars is a hard business. It is a statistical fact that it is impossible to make every single customer happy.  I myself am not perfect but I strive to do my very best and I hold my staff to the same standard. In fact, I survey each and every customer every week with a direct one on one phone call. I always attempt to get an update directly from the customer on their satisfaction and the quality of services rendered.  For this reason I am the first to know if there is a problem and I always attempt to resolve them immediately.

99.9% of my customers love me and the other .01% I do my best to make them happy, including giving them a full refund.



My point here today is about the unhappy .01% that write on forums such as this one and post slanderous and harmful reviews about an experience that has been mostly fabricated to a point that is beyond belief.  Furthermore, if these accusations were true then we invite anyone to go to the Houston BBB and file an honest complaint.  If you research just a little into the stories and the individuals posting the online reviews many times you will find the truth has been lost and the motives for the reviews are purely malicious.  Lucas Car Care is a Houston Better Business Bureau approved business with an A rating.  Click here to view our company profile:



http://www.bbb.org/houston/business-reviews/auto-repair-and-service/lucas-auto-care-in-cypress-tx-31000411/



I mention this because to attain this status you must work with dissatisfied customers or you lose your BBB ranking.  My word has been the root of my success and is why I am here to defend my reputation. I have a 100% customer satisfaction policy in which if you are not happy with my work for any reason I will refund 100% of your money. Remember these accusers are posting slander on the internet with complete anonymity while using a false alias.  I ask that before you believe something posted by a fake name or hidden identity that you visit my website www.lucascarcare.com/testimonials or my live blog at bloglucascarcare.com and check out the 98% of REAL happy customers that love us!  Fact remains we are one of the BUSIEST repairs shops in the Houston area because we have the best technicians, the latest and greatest technology and equipment and the highest commitment to customer service. See for yourself and give us a try with confidence knowing we are one of the few that offer and honor our promise to 100% satisfaction or every penny of your money back!  You can reach us M-Sat 7 am to 7 pm, 281-379-5800 or direct 713-269-1001. 



This is an example of how we contacted our customer to make sure her concerns were handled.  She changed her position once she shared with us her issue.



Very Respectfully,

Tyger Lucas
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#2 REBUTTAL Owner of company

Again this lady retracted her position

AUTHOR: Tyger - (U.S.A.)

It was a two sided story

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#3 General Comment

Think about this

AUTHOR: Forum Reader - (United States of America)

I am not a customer, just browsing this forum and noticed a few things.

That being said, I find it hard to believe that any of these positive reviews are real.
1. Who comes to a website called ripoffreport.com to give a positive review?
2. The post date of the positive reviews seems fishy to me. Almost one each day (on some other reports)
3. The most dead giveaway that these positive reports are bogus, is posts Updates and Rebuttals #'s 2-5 are extremely fishy. in #'s 2 and 3 a user named Katherine posted twice claiming to be the owner Tyger Lucas. Hmm, that doesnt make sense. The next two were posted by a user named Micheal from MINNEAPOLIS, hmm that's weird. In his first post he claims to be a trusting customer, must really like it to drive all the way from Minnesota for a tuneup. In his second post he is now the Owner, Tyger Lucas. Stuff just doesn't add up.

Just pointing out the obvious. I would think twice about using these people, if you're going to lie to try and save your a$s, at least be proficient about it. This is sloppy work Tyger
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#4 REBUTTAL Owner of company

We Offer a 100% Money Back Guarantee

AUTHOR: Michael s. hample - (U.S.A.)

At Lucas Car Care We offer a 100% Money Back Guarantee and we have responded to this customer and the issue has been resolved. Please see the above comments from the original poster themselves.
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#5 Consumer Comment

Excellent staff to do work with?

AUTHOR: Michael s. hample - (U.S.A.)

Not sure what the Original poster is talking about I have trusted my cars with Lucas Car Care. Tyger and his team have always coming through for me. Prices are fair the work is impeccable. Trust Lucas Car Care
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#6

Proud Business Owner

AUTHOR: Katherine - (USA)



Normal
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false
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false

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X-NONE













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Hello my name is Tyger Lucas, owner of Lucas Car Care and
Texastoys.com. I am very proud of the business I have built over the past 30
years and I would like to share with you what I feel is valuable information.
As you may or may not know the world of selling cars and repairing cars is a
hard business and making everyone happy is very hard. I myself am not perfect
but I strive to do my very best. In fact if I surveyed my customers today I
would say 98% of my customers love me. My point here today is about the 2% that
get on forums such as this one and post ads about their experience that have
been fabricated to beyond belief, point blank lies. If you research just little
into the stories and the individuals posting the ads many times you will find
the truth has been lost and the motives for the ads are purely malicious. My
word has been the root of my success and is why I am here to defend my
reputation. I have a 100% customer
satisfaction policy in which if you are not happy with my
work for any reason I will refund 100% of your money. This company, Ripoff
Report is a sham and I have tried contacting them many times to remove this ad
but get no response. My research into Rip-off Report led me to this website
which exposes the harsh truth about the owner:
I ask that before you believe something posted by a fake name or hidden identity
that you visit my website www.lucasautocare.com/testimonials or my live blog at
bloglucascarcare.com and check out the 98% of REAL happy customers that love
us! Fact remains we are one of the BUSIEST repairs shops in the Houston area
because we have the best technicians, the latest and greatest technology and
equipment and the highest commitment to customer service. See for yourself and
give us a try with confidence knowing we are one of the few that offer and
honor our promise to 100% satisfaction or every penny of your money back!

Respond to this report!
What's this?

#7

Proud Business Owner

AUTHOR: Katherine - (USA)



Normal
0




false
false
false

EN-US
X-NONE
X-NONE













MicrosoftInternetExplorer4





























































































































































Hello my name is Tyger Lucas, owner of Lucas Car Care and
Texastoys.com. I am very proud of the business I have built over the past 30
years and I would like to share with you what I feel is valuable information.
As you may or may not know the world of selling cars and repairing cars is a
hard business and making everyone happy is very hard. I myself am not perfect
but I strive to do my very best. In fact if I surveyed my customers today I
would say 98% of my customers love me. My point here today is about the 2% that
get on forums such as this one and post ads about their experience that have
been fabricated to beyond belief, point blank lies. If you research just little
into the stories and the individuals posting the ads many times you will find
the truth has been lost and the motives for the ads are purely malicious. My
word has been the root of my success and is why I am here to defend my
reputation. I have a 100% customer
satisfaction policy in which if you are not happy with my
work for any reason I will refund 100% of your money. This company, Ripoff
Report is a sham and I have tried contacting them many times to remove this ad
but get no response. My research into Rip-off Report led me to this website
which exposes the harsh truth about the owner:
I ask that before you believe something posted by a fake name or hidden identity
that you visit my website www.lucasautocare.com/testimonials or my live blog at
bloglucascarcare.com and check out the 98% of REAL happy customers that love
us! Fact remains we are one of the BUSIEST repairs shops in the Houston area
because we have the best technicians, the latest and greatest technology and
equipment and the highest commitment to customer service. See for yourself and
give us a try with confidence knowing we are one of the few that offer and
honor our promise to 100% satisfaction or every penny of your money back!

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#8

Apology Accepted- Some Comments Retracted.

AUTHOR: Flabergasted! - (USA)

I posted a fairly scathing review prior regarding our experience at Lucas Car Care.
I am now reporting on the results of a face-to-face meeting that took place today with Tyger Lucas and his service manager. 

They read the report I had posted, and came to talk to me.  Gutsy move, but showed more concern than they did when I was a customer.  Two discussions netted the result that I accepted their apology along with a small refund for labor on the 'correct' part.

I stand by how we felt during the repairs.  But, I have changed my opinion that they purposely put in the wrong part.  I think now that they did try to fix it right the first time, but still believe they did not handle the situation well at all.

Today, Tyger agreed to be more aware of how he reacts and talks; and to be aware that the customer deserves better treatment even if they chose to not return.  It's about being above the drama and doing the right thing. 

It was not my intention to attack Tyger personally-- but I did feel that his personality was to blame for a lot of our issues.  I believe in second chances and that people can learn from their mistakes. 

I am hopeful this confrontation can spark some positive self-improvement with Tyger and he can overcome the reputation of 'slimy.'  I know that was offensive to say, but it is how I saw it- but I don't go around calling people names for the fun of it-- but I shouldn't be so offending to him personally as no car, no car repair or anything material is worth being ugly to people.  Maybe you'll see a different side of Tyger than I felt I saw-- he tells me that will be the case.

I obviously won't be going back; but if you decide to give them a chance I am now persuaded at least they are not trying to rip you off with unnecessary parts-- and am hopeful customer service will see some major improvement.   Some good can still come of this.  Tell 'em I sent ya. ;)
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