- Report: #489252
Report - Rebuttal - Arbitrate
Complaint Review: Lucas Car Care- Tyger Lucas
Lucas Car Care- Tyger Lucas12600 Grant Road Cypress, Texas United States of America
Lucas Car Care Customer Satisfaction Commitment: 100% Money Back Guarantee. Since 1988 striven to be the finest auto repair facility in the greater Houston area, serving customers with quality workmanship, respect and integrity.
*UPDATE: Recognized by Rip-off Report Corporate Advocacy Program as a safe business service Lucas Auto Care pledges to always resolve any issues, feel safe, confident & secure when doing business with Lucas Auto Care. A full 18 months / unlimited miles on all parts and labor. .
*REBUTTAL Owner of company: 100% Money Back Guarantee
*REBUTTAL Owner of company: Again this lady retracted her position
*General Comment: Think about this
*REBUTTAL Owner of company: We Offer a 100% Money Back Guarantee
*Consumer Comment: Excellent staff to do work with?
* : Proud Business Owner
* : Proud Business Owner
* : Apology Accepted- Some Comments Retracted.
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Editors UPDATE: Positive rating and recognition has been given to Lucas Auto Care for its commitment to excellence in customer service.
In discussing customer service with Lucas Auto Care, Rip-off Report is convinced that the company is indeed committed to their customers satisfaction. They work diligently to resolve all customer complaints and ensure that each is thoroughly amended. In contacting Rip-off Report, Lucas Auto Care has shown their proactive nature towards customer service, and their desire to be the best company in their respective industry.
Lucas Auto Care prides itself in being the best independent automotive repair facility in the Greater Houston area, employing only the best Bosch L2 Master Trained , ASE Certified technicians. These technicians will only be as good as the tools at their disposal, which is why Lucas Auto Care is equipped with the latest technology in the automotive repair industry. From the in-ground dyno to the Hunter Laser Alignment equipment to the on-car brake lathe, they ensure that their employees have every tool possible at their disposal to ensure that any job can be completed above industry standard in an efficient manner.
Lucas Auto Cares owner, Tyger Lucas, spoke directly with Rip-off Report to further voice his stance on customer satisfaction. He stated that his company stands by all services rendered with a 100% Money Back Guarantee, and that his goal is to make each and every customer who passes through Lucas Auto Cares doors feel like family. Mr. Lucas alluded to Lucas Auto Cares A rating with the Better Business Bureau and the positive ratings on Google, Yahoo and CitySearch (among many others) as an indication to the companys level of commitment to customer service. He has stood by his motto created for Lucas Auto Care in 1988 that he still believes in today: On the first visit, our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity. Mr. Lucas believes that his personalized service adapted for his customers makes all the difference in the world, especially in the automotive repair industry. He personally phones each customer in order to follow up with their most recent service to ensure that they were completely satisfied with their experience.
When a customer complaint should arise, Lucas Auto Care deals with them very seriously. The top priority is to rectify the situation with the customer and to ensure that the issue is dealt with professionally and with care. Lucas Auto care accepts the occasional customer complaint as constructive criticism, as uses them as tools to further build and improve upon their already stalwart customer service policies. Mr. Lucas ensures that his top priority now and moving into the future is the satisfaction of every customer, every time.
To summarize, after our review, which included both discussions with Mr. Lucas and the complainants who we emailed, Rip-off Report is certain that Lucas Auto Care is committed to quality service and the satisfaction of their customers.
After all, how could you not do business with a company that made the following commitment The offer a 100% money back guarantee and 18th month warranty on all parts and service and they pride ourselves in customer satisfaction. If this is not true, Rip-off Report will be the first to know.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
====== NOW TO THE ORIGINAL REPORT THAT WAS FILED
======= EDitors NOTE:As a matter of policy, when a business becomes a member of the Corporate Advocacy Program the member business agrees to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them. We do this to confirm that the complaint was resolved, Rip-off Report emailed the author of all the reports that were filed, one of the reports about Lucas Auto Care, and the author responded back with the following update: .. Following my initial report on this web site we received a call from Mr. Tyger Lucas. Mr. Lucas stated that Lucas Auto would work on my car until the problem was solved, at no additional cost to us. His staff on Grant Road has been very customer focused and have done everything in their power to resolve the problem with the car to our satisfaction. It obvious that some of the reports were not posted by real customers and some did not ever reply. Rip-off Report always emails everyone that files a complaint to make sure that the member business makes things right with every customer, no matter what happened in the past.
==== Lucas Car Care- Tyger Lucas SLIMY! RIPOFF ARTISTS! CHEATS! RUDE!! Cypress , Texas
DO NOT USE LUCAS CAR CARE! THEY ARE RIPOFF ARTISTS!
The only well-oiled machine is the one they use to cheat you!
We took our 02 Benz into Lucas after it stalled out during traffic.
They said it needed new battery (which we had just replaced a year prior).
They told us it was the wrong battery (!) and charged us $250 to put a new one in.
The next day- we drove the car a few blocks home.
It again STALLED OUT. Tow #2, this time they tell us it's the fuel pump.
Another several hundred dollars replace fuel pump and filter.
The next day- a few blocks and again the car stalled out!!
Tow #3. This time they say, it's the camshaft sensor at $370. (Well, I'm not sure cause the vague invoice says 'camshaft' in one place and 'crankshaft' in another--watch those invoices!!)
Guess what??? Yep. SAME PROBLEM!!
Tow #4 (at $65 a tow by the way) they say, 'oops, must have put in the WRONG PART'- you actually need a FUEL GAUGE SENSOR at another $800.
(Translation... the whole time, the car was simply OUT OF GAS but the gauge didn't read empty-- HUM, I wonder how that technician 'test drove it' with no gas??).
SO NOW WE ARE ONTO THE SCAM. We offer to pay for the new 'correct' PART... but NO MORE LABOR and NO MORE INFLATED PARTS FEES. They messed up, we paid for the mistake; we'll pay for the new part but no more labor charges to fix THEIR "mistake".
(I think it was really an "intentional mistake"... I think they do this all the time, putting in parts you don't need then oops, oh you need this one!)
Tyger's response? After being rude and actually yelling at us for wanting a price break; he told us to tow our car somewhere else, cause he wasn't going to give us a break on it- we had to pay the additional labor! After Tyger was INSULTING and RUDE RUDE RUDE-- his service guy, Craig, said they'd knock off $150. GIVE ME A BREAK!! We already paid FULL price for labor and a part we DID NOT NEED!!! We were furious.
THE ABSOLUTE WORST CUSTOMER SERVICE AND PERSONAL DECENCY I HAVE EVER EXPERIENCED ANYWHERE!!!!!!
Tyger knew we'd never be back, so he didn't give a flip if he continued to rip us off- either we pay it or tow it.
ON TOP OF THAT-- Tyger then says, if we take the car somewhere else we have to pay him $770 for DIAGNOSTICS cause supposedly they spent 7 hours at $110/hr shop rate diagnosing the problem. UH I DON'T THINK SO!! You diagnosed WRONG-- and I already paid for that!!! NOBODY charges more than 1 hour for diagnostics-- and in this area NOBODY charges $110/hr shop rate.
We were in a bind... already out about $1200 and needed our car! We agreed just fix the thing and be done!
The only upside, WE THOUGHT, was that on that 3rd visit, Craig finally gave us a loaner car to drive to work. BEWARE....
When we returned to pick up our 'fixed' car... Craig invoiced us $50/day for the 'free loaner'!! We protested because NOBODY said there was a fee.. just gave us the key and said to use it... and we did NOT sign anything authorizing a $50/day rental charge. But, Craig just said, TOUGH LUCK... you want your car back- then you pay the loaner fee and take it up with Tyger later. yeah, right!
Here's a red flag we should have realized on the first 'repair'.. .the invoice is NOT itemized. You can't tell how much they're charging for labor versus the part. You can't even tell what part they supposedly put in. They are ambigious on the invoice to cover their butt if you have a problem later.
My final conclusion is that TYGER IS AS SLIMY AS THEY COME. He does NOT care about customers whatsoever. He only wants customers that either don't understand cars/repairs; or don't have time to check up on him; or don't read their invoices.
IF YOU ARE SOMEONE WHO IS AWARE WHEN YOU'RE BEING RIPPED OFF AND LIED TO-- then he doesn't want YOU as a customer. He only wants people he can scam.
Final cherry on the cake? Tyger does a standard 'personalized' follow up call saying "I'm just calling to make sure my guys took good care of you." When he flat out knows he tried to cheat us and we called him on it. How insulting and lowball.
BIGGEST LOSER OF A PERSON WE EVER MET. Not just because he's crude, rude and very dishonest... but because he revels in being that way.
I can assure you-- any 'good reports' Lucas has on this site, are BOGUS. NOBODY goes on 'rippoff report' to tell what a good job somebody did. Plus nobody gets 4-5 'good' reports in one day-- and good reports every other day for months at a time-- that are from real customers.
I PROMISE YOU THOSE GOOD REPORTS DID NOT COME FROM ACTUAL CUSTOMERS OF LUCAS!! Craig admitted to us he has these 'discussions' with frustrated customers 5 or 6 times week!
The 'satisfied customers' are all employees trying to cover their lousy bosses butt... and you know, they all deserve each other. Tyger bold-face lies when he says he has 98% satisfied customers.. but he doesn't care if it's a lie... he just figures you'll never know the truth.
Here's to the TRUTH!
If I could put signs on the street all around Lucas Car Care to warn people I would! It takes everything in me, not to go in when I drive by- and tell those innocent customers to get their cars out of there as fast as they can!
This report was posted on Ripoff Report on 09/02/2009 09:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lucas-Car-Care-Tyger-Lucas/Cypress-Texas-77429/Lucas-Car-Care-Customer-Satisfaction-Commitment-100-Money-Back-Guarantee-Since-1988-str-489252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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