- Report: #62472
Report - Rebuttal - Arbitrate
Complaint Review: Lucille Roberts (Fitness For Women)
Lucille Roberts (Fitness For Women)1202 Lexington Ave Box 333 New York, New York U.S.A.
Lucille Roberts (Fitness For Women) ripoff Deceptive Billing Misleading Membership Terms and Conditions Won't refund membership at all This is a horrible corporation and I will never ever recommend it to anyone. New York New York
Now today, July 1, 2003, a little over a month after I joined, I decided that I wanted to cancel my membership. The hours that the club is actually open are not working for me. I go to school during the day and then I work until 9:30 at night so when I have free time (early mornings before 9, nights after 9:30, and weekends after 2Pm) the club is not open. Plus its a pain to drive over 20 minutes from my home every time, and I dont feel like waiting longer just to use the limited amount of equipment they have.
So I was given a phone number to call to cancel my membership. The number is (212)734-9717 and is located in New York. They do not have a toll free 800# to call to cancel memberships. I do not have long distance so I had to use a calling card. After waiting on hold for 13 minutes, somone finally picked up and then hung up. I never even got to talk to anyone. So I called back. This time I could not get through, so thinking I dialed the wrong number, I called 2 more times to make sure. Again I could not get through. I waited a few more minutes and tried again. Finally I got through only to be placed back on hold again for another 9 minutes. By now my calling card was running out and I was very agitated.
I told the guy on the phone who sounded like he was barely 18 that I had been on hold forever and he never apologized. He was very rude. Then once I told him I wanted to cancel he said there was nothig I can do about it. I told him that at the club I belong to, they never told me that.
They also conveniently failed to tell me that once I paid in full, I could never get a refund after 3 days unless I a)moved to where there were no Lucille Roberts, b)I became permantly disabled or c)if the location closed. In other words, if I woke up the fourth day after I renewed my membership and decided to cancel my membership, I can't. I'm screwed.
I realize that it is written in the contract but I didn't even get to see the contract until after I already paid. But then they say you have 3 days to read over it and decide. But there is nothing in the contract that specifically says if you are ever dissatisfied with the membership you can't get a refund.
Just beware of anything that Lucille Roberts tells you. Don't believe anything they say unless it is writing because they will say anything for a sale. They won't help you, they never give direct answers, and they are rude. This is a horrible corporation and I will never ever recommend it to anyone. There are so many reports and complaints filed against Lucille Roberts its amazing they are still in business. I know several people personally right now that are going through the same ripoff. Don't let them get you too.
08028, New Jersey
This report was posted on Ripoff Report on 07/01/2003 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lucille-Roberts-Fitness-For-Women/New-York-New-York-10028/Lucille-Roberts-Fitness-For-Women-ripoff-Deceptive-Billing-Misleading-Membership-Terms-a-62472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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