• Report: #731521

Complaint Review: Lucky Nugget Casino

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  • Submitted: Fri, May 20, 2011
  • Updated: Sat, May 21, 2011

  • Reported By: Spyder7 — Munroe Falls Ohio United States of America
Lucky Nugget Casino
Internet United States of America

Lucky Nugget Casino Bellerock Entertainment Lucky Nugget Casino aka Bellerock Entertainment has closed its doors to US players, and WON"T PAY WINNINGS NOW!!! Internet

*Consumer Comment: Wow.

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Lucky Nugget Casino which is part of Bellerock Entertainment and owned by Carmen Media Group, Ltd. has just RIPPED-OFF and CHEATED thousands of US players... I played online with them since they first started years ago, and must say really never had a problem wih them until now...

For all of you that have played casinos online, you are now aware that they have pulled the plug on the US players, this happened back on April 25th...  On Sat, April 16th I finally won something substantial, $600... After all these years, I finally won and actually cashed it out for a withdrawl to be wired to my bank acct. 

Well, they managed to screw me around for weeks, first delay was we need documentation of you are... I don't know, you accepted my deposits via my credit card, e wallet, Use my Wallet and my bank for years and all of a sudden you need to verify who I am???
Ok, I'll play along, faxed them all documents the next day.  Along with specific instructuctions to get the money to my bank.  Not once were they emailed and called with these instructuctions, but numerous times, I was assured it would be handled correctly..  Sure it was!  Was only supposed to take 3-5 days to reach acct, but never did..  After again calling and emailing again, now 10 days later, oh they sent it incorrectly, and it came back to them!! SO they supposedly wired it out again on May 9th, I have checked my acct every day and still nothing!!  Had been turned over to Andrew Stone, who was handling the US players, and was fed multiple lines of BS on how the transfer was delayed because of they had holidays, and oh yes, it went via the Bank of Holland, so it should reach your acct by this Friday, May 20th.. 

So I have been trying to reach them via phone for the last two days, but they conviently are not answering that 800...  Not a problem, I called the Canadian 800# and got a guy named Mathew on the line, told him I needed to speak to Andrew Stone, Hmmmmmm, well he wans't at his desk but he took my info and phone and said he would have him return my call... Yep!  Got this email shortly after:

RE: Withdrawl
Friday, May 20, 2011 9:39 AM
From:

"Andrew Stone" <Andrew@bellerockentertainment.com>Add sender to Contacts
To:
"'Rxxxx Sxxxxx'" <xxxxxxxxx@sbcglobal.net>

Hi Rxxxxx,
 
It has unfortunately just been brought to our attention that any payments made recently have been unsuccessful. We have now lost all processing capability for the USA, including the ability to make payments.
 
We do of course offer our most sincere apologies for this; however we have done everything possible to try to facilitate the payments and the situation is not one that is in our control.
 
Please be assured that we have investigated and exhausted all possibilities. There are no alternatives available, and therefore any further questions, concerns or complaints we will unfortunately not be able to respond to.
 
Your understanding in this regard is truly appreciated.
 
Sincerely,
 
Andrew Stone
 
 

From: Rxxxx Sxxxxx [mailto:xxxxxxxx@sbcglobal.net]
Sent: Friday, May 20, 2011 2:04 PM
To: Andrew Stone (CSH)
Subject: Withdrawl
 
Andrew,
It has been 34 Days since I had done my withdrawl.... and this is the second time I have waited for 10 days on the banking dept.... I think it's just a bit much... 
Just looked at checking account 8:00am  EST.... nothing.... Got your email....
Please call them today (Friday) if for some strange reason the trans did not go thru they would have already received funds back.... Need to know either way...
Rxxxxx Sxxxxxxx

Well, for those of you who are waiting for your money, don't hold your breath!!
What I can't understand, is why they can't send us Prepaid Credit Cards or use Western Union they go everywhere!!
So what recourse do we have??

I'm pissed off at myself for being so blindly stupid..  Would love to hear from anyone else with the same problem as I... Guess I just want to know I wasn't the only one RIPPED-OFF

This report was posted on Ripoff Report on 05/20/2011 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lucky-Nugget-Casino/internet/Lucky-Nugget-Casino-Bellerock-Entertainment-Lucky-Nugget-Casino-aka-Bellerock-Entertainme-731521. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Consumer Comment

Wow.

AUTHOR: anonymous - (United States of America)

First, gambling online is f*****g stupid.  But you already said you were stupid, so I won't belabor the point.

Second,
"It has unfortunately just been brought to our attention that any payments made recently have been unsuccessful. We have now lost all processing capability for the USA, including the ability to make payments.
 
We do of course offer our most sincere apologies for this; however we have done everything possible to try to facilitate the
payments and the situation is not one that is in our control.
 
Please be assured that we have investigated and exhausted all possibilities.
There are no alternatives available, and therefore any further questions, concerns or complaints we will unfortunately not be able to respond to. "

If you read the rules, terms and conditions link, you'll figure out that if you, or any third party do a chargeback (which the government did a HUGE one when they shut down the payment processing) then they don't have to pay anyone anything. 

Sure, they COULD do wire transfers, they COULD use prepaid cards, they COULD print checks.....but their terms and conditions say they don't have to.  Why would they give away money if they don't have to?

"Well, they managed to screw me around for weeks, first delay was we need documentation of you are... I don't know, you accepted my deposits via my credit card, e wallet, Use my Wallet and my bank for years and all of a sudden you need to verify who I am???"

You know why they f****d around with you?  Because if you had had your "big win" 2 days earlier, or 2 weeks or 2 months or 2 years earlier, you would have puked up the same ripoff report, because they wouldn't have paid then either.  The only reason they told you, "oh, we f****d up, we got the deposit back....oh, we need ID from you, uh, where the f**k is the radio button for excuse number 14...." is because if they can string you along just a FEW more days, and a FEW more days, and a FEW more days, they can get you to play and lose more money. 

With the right set of circumstances, they could convince you that the deposit will show up in 24 hours, for the rest of time.  And they would have, too, if they could get you to donate just a little more money to them. 

"So what recourse do we have??"

Track down the casino owners, and put bullets in their heads? 

Seriously, that's about all you can do.  Even if you could magically teleport the whois contact for carmen media

(Organisation Name: Carmen Media Group Ltd
Contact Name:

John Holmes
Address Line 1:

651 Europort
Address Line 2:
City / Town:

Gibraltar
State / Province:
Zip / Postcode:

000000
Country:

GI
Telephone:

+350.20043315
Fax:

+350.20043347)

into whatever courthouse is convenient to you, he would just point at the T&C's and say, we don't have to pay anything.  See?

As a final note, I hope you have learned never to do business with anyone, where the only way to get money back is to get on your knees and pray for the benevolence of the moneyholder. 

(And, of course, what the f**k do you think the chance is that the contact in Gibraltar is REALLY named John Holmes?)
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