- Report: #731521
Report - Rebuttal - Arbitrate
Complaint Review: Lucky Nugget Casino
Lucky Nugget CasinoInternet United States of America
Lucky Nugget Casino Bellerock Entertainment Lucky Nugget Casino aka Bellerock Entertainment has closed its doors to US players, and WON"T PAY WINNINGS NOW!!! Internet
*Consumer Comment: Wow.
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For all of you that have played casinos online, you are now aware that they have pulled the plug on the US players, this happened back on April 25th... On Sat, April 16th I finally won something substantial, $600... After all these years, I finally won and actually cashed it out for a withdrawl to be wired to my bank acct.
Well, they managed to screw me around for weeks, first delay was we need documentation of you are... I don't know, you accepted my deposits via my credit card, e wallet, Use my Wallet and my bank for years and all of a sudden you need to verify who I am???
Ok, I'll play along, faxed them all documents the next day. Along with specific instructuctions to get the money to my bank. Not once were they emailed and called with these instructuctions, but numerous times, I was assured it would be handled correctly.. Sure it was! Was only supposed to take 3-5 days to reach acct, but never did.. After again calling and emailing again, now 10 days later, oh they sent it incorrectly, and it came back to them!! SO they supposedly wired it out again on May 9th, I have checked my acct every day and still nothing!! Had been turned over to Andrew Stone, who was handling the US players, and was fed multiple lines of BS on how the transfer was delayed because of they had holidays, and oh yes, it went via the Bank of Holland, so it should reach your acct by this Friday, May 20th..
So I have been trying to reach them via phone for the last two days, but they conviently are not answering that 800... Not a problem, I called the Canadian 800# and got a guy named Mathew on the line, told him I needed to speak to Andrew Stone, Hmmmmmm, well he wans't at his desk but he took my info and phone and said he would have him return my call... Yep! Got this email shortly after:
Friday, May 20, 2011 9:39 AM
"Andrew Stone" <Andrew@bellerockentertainment.com>Add sender to Contacts
"'Rxxxx Sxxxxx'" <email@example.com>
It has unfortunately just been brought to our attention that any payments made recently have been unsuccessful. We have now lost all processing capability for the USA, including the ability to make payments.
We do of course offer our most sincere apologies for this; however we have done everything possible to try to facilitate the payments and the situation is not one that is in our control.
Please be assured that we have investigated and exhausted all possibilities. There are no alternatives available, and therefore any further questions, concerns or complaints we will unfortunately not be able to respond to.
Your understanding in this regard is truly appreciated.
From: Rxxxx Sxxxxx [mailto:firstname.lastname@example.org]
Sent: Friday, May 20, 2011 2:04 PM
To: Andrew Stone (CSH)
It has been 34 Days since I had done my withdrawl.... and this is the second time I have waited for 10 days on the banking dept.... I think it's just a bit much...
Just looked at checking account 8:00am EST.... nothing.... Got your email....
Please call them today (Friday) if for some strange reason the trans did not go thru they would have already received funds back.... Need to know either way...
Well, for those of you who are waiting for your money, don't hold your breath!!
What I can't understand, is why they can't send us Prepaid Credit Cards or use Western Union they go everywhere!!
So what recourse do we have??
I'm pissed off at myself for being so blindly stupid.. Would love to hear from anyone else with the same problem as I... Guess I just want to know I wasn't the only one RIPPED-OFF
This report was posted on Ripoff Report on 05/20/2011 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lucky-Nugget-Casino/internet/Lucky-Nugget-Casino-Bellerock-Entertainment-Lucky-Nugget-Casino-aka-Bellerock-Entertainme-731521. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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