Last week i signed up to play on Lucky Red casino and deposited $50.00 with a match bonus, Everything was fine until today 4/12/11 when as i was playing an administator cut me off with my account balance at $5,400.00. When i signed back on my balance was ZERO, i contacted customer service and they informed me that i had charge backs on my account.
How could i have charge backs when i only made one deposit and i had to load an ICP card to be able to use there site as my credit card would not allow me to use it on there site.
They informed me that i had other charge backs from other casinos and this voided all my play and winnings on there site.
I did check my credit card statement and found out i had four charges back on 3/30/11 that were credited back to my account, why i don't know i've never disputed any charges and do t the fact i play on numerios sites i don't know where and how to fix it but this was not to my doing.
I sent an e-mail off to Support@luckyredcasino.com
listed below for you review, i did take remove my personal information such as phone number and last name.
Please help me with this i have lost alot of money on these sites and when a person finally wins some they hate to feel ripped off such as i do.
Dear Customer Service,
I was playing on your site this morning 4/12/11 with a balance in my account of approximately 5400.00 and all of a sudden i was disconnected by an account administrator, when i signed back on the balance on my account was $0.00 (zero). I contacted customer service an they informed me that i had charge-backs so all winnings were voided.
I've have only ever played in one of your sites and i made that deposit last week using my credit card to purchase a ICP card in the amount of $50.00 and yes it was charged to my credit card the same day. I will be more then happy to forward you a copy of my credit card statement to show the charge. The trace ID# 4749770.
After the discussion i had with your customer service i did check my credit card statement and found four credits from a pitpay.com/glam dated 4/12/11 that were charged to my credit card back on 3/30/11 is the total sum of $122.00, why this accrued is beond me i have no idea why. I've tried locating this site on-line but nothing shows up for them. I have played on numerous sites and have no clue what site these charges came from, but i can tell you i did not dispute any charges. If you would like to see my credit card statement you will see charges from many other sites using the following credit card authorization companies, firewoodpay.ltd, securebillnet, giftnowonline, cmyksupply, bindera/s, and the only charge i've ever used on your site icp.
I find it very convenient that sense i was winning that all of a sudden your site comes up with some type of bogus reason to void all my play and winnings. I look forward in continuing playing on luckyred right away so please give this your immediate attention.
I understand that all the management is gone for the day and that upsets me as i wanted to play today. If i don't here from you by tomorrow I'll forward this on to others here in the US as well as every site that offers Internet gambling as well as talk and complaint forums.
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