I schedule an international flight and paid on a Thursday morning (May 9, 2009) and got a large, unexpected bill in the mail a day and a half later on Saturday morning and saw that I have no choice but to stay in America and keep working to generate income to survive. I called Lufthansa and told them this and cancelled the airline ticket. They told me it was 'nonrefundable' even though I do not remember being told this. They said they can only return my $400 in taxes back to my bank account (which they have not done yet) and they REFUSED to return my money to me even though I will never use the ticket. My point is that how can they ethically do this to people with no conscience after I paid $1,812 and yet I will NEVER receive any product or service? They just get to pocket this huge amount of money??!?? And taking from a single woman who has nobody to help her, alone in the world, in a horrible economy.
Lufthansa does not seem to care about customers but just profit, regardless of the damage to a person's life.
How can it be legal to take someone's money and just say it's their "policy"?!?
I never received a product, so I am completely blown away by this cruelty. Just because something is considered 'policy' does not mean it is correct, or more specifically, justified. It used to be 'policy' of many public places, in fact a previous 'law' that black people had to use separate restrooms, etc...that does NOT MAKE IT 'RIGHT'.I do not understand. I could never treat someone like that.
I even begged for 30 minutes and was crying.
I will never fly Lufthansa, ever, in my life. NEVER AGAIN.