- Report: #1115185
Report - Rebuttal - Arbitrate
Complaint Review: Lumanelle
Lumanelle Luma=Hydrate sent sample which I paid the postage. They charged my Visa on 12/12/13 vancouvber, BC (or Utah) don't know B.C. or UT Internet
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I answered this rip-off, thinking I was to receive a trail offer.
they chatded my Visa on 12/12/2013
I received the trail items on the 12/18/2013
I checked my Visa bill when I returned from my Christmas Visit ot of town
Lo and behold there are two charges on there that I never authorized.
Why, because I failed to read the fine print.
I tried calling the number and got put on hold Wednesday, 1/8/2014(800-634-9644)
I tried again on Friday, same thing
I traid againthis morning, got the usual recording
Press 1 for product information, Press 2 to place order, Press 3 to cancel your order
I pressed#3, and refured to another number 800-622-3073 I got the recorded message
I started pressing zero several times
Finally Angel came on the line, and I told her that I had not authorized any charges
She said I didn't read the fine print, that I had to cancel within 14 days
She was authorized to give me 25% credit, I told her that was unacceptable and to speak with her supervisor
She said they were at a meeting, she put me on hold, then came back with 50%
I again said that was unacceptable, and I said Good-bye
This report was posted on Ripoff Report on 01/13/2014 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lumanelle/internet/Lumanelle-LumaHydrate-sent-sample-which-I-paid-the-postage-They-charged-my-Visa-on-1212-1115185. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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