• Report: #805292

Complaint Review: Lumber Liquidators

  • Submitted: Mon, December 05, 2011
  • Updated: Thu, January 05, 2012

  • Reported By: Larry — Kingwood Texas United States of America
Lumber Liquidators
5829 W. Sam Houston Parkway Houston, Texas United States of America

Lumber Liquidators Flooring Buckling after 2 years Houston, Texas

*UPDATE Employee: LL Response to Buckled flooring post

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

We bought Bella Wood  and used the installer they recommended. After 2 years the floor has buckled in 2 places and we have other areas that are coming up. The installer blames the wood and Lumber Liquidators blames the installer. The company will do nothing to help us. Do not buy product from this company. They are a total ripoff.

This report was posted on Ripoff Report on 12/05/2011 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lumber-Liquidators/Houston-Texas-77041/Lumber-Liquidators-Flooring-Buckling-after-2-years-Houston-Texas-805292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Lumber Liquidators

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

LL Response to Buckled flooring post

AUTHOR: LL Response - (United States of America)

Buckling is commonly known in the industry as a failure by the installer to provide the proper expansion space between the wall area and the flooring, or caused by flooring trapped by transitional pieces nailed into the flooring secured to the subfloor. While we regret to hear this happened, the failure by the installer to accept responsibility is very frustrating and shows this person is not qualified to install flooring - most likely a general contractor not an actual qualified flooring installer who performs this type of service each day. LL does not inspect buckled floors because we already know what causes this condition and it has absolutely nothing to do with the product itself, rather how it was installed. This can happen no matter where you shop for flooring when installed by someone who fails to follow instructions, or ignores them entirely choosing to use an "experimental approach" to installation which is never recommended! Our best option to help at this point is with advice and it appears we tried to help you only to be countered by an installer unwilling to take responsibility for issues he/she is directly responsible to fix.  Sorry you experienced this problem and hope you find satisfaction through the installer. Check references in the future and make certain you hire a qualified person skilled in a particular trade such as flooring installations.

 
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X