• Report: #749589

Complaint Review: Lumber Liquidators

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  • Submitted: Wed, July 06, 2011
  • Updated: Fri, March 09, 2012

  • Reported By: steve — centennial Colorado United States of America
Lumber Liquidators
8204B Park Meadows Drive Lone Tree, Colorado United States of America

Lumber Liquidators Lumber Liguidators will not stand behind a defective product. They choose to blame any customer complaint on site issues. Lone Tree, Colorado

*Consumer Suggestion: Never honor Warranty

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Lumber Liquidators sells flooring products and they advertise those products with a 20-30 year warranty. On closer inspection, those warranties are limited warranties where Lumber L:iquidators chooses to call every customer compaliant about a defective product as either a site issue or imnstall er probelms. They will not honor any warranty.

In my case, I purchased a Schon Bamboo Quik Cloick Engineered flooring in Febuary, 2011. This product has a 30 year warranty. The saleman said it, the tv ads say it, the internet says it. There installers installed in early March. The floor began to crack 2 weeks later and has esculated every since to over 50 cracks in May, 2011. There own installer (Hnadicraft Company) came out and said the product was defective.
 
Constant emails back and forth with the Lumber Liquidators corporate office and they finally agreed to send out an independent inspector to look at the floor. That independent inspector (Inspect Solutions Inc) turned out to be one that does exclusive business with Lumber Liquidators. NOT independent at all. The cracking became a site issue and an installer problem even though nothing about the site mismatched thier criteria of moisture, house temperature, or house humidity levels.

When any product fails, they will never warranty the product. Remember that word. NEVER You will have take them to small claims court to win, and you will because courts do not look kindly on dishonest business practices.  This is the worst company I have seen in over 30 years of dealing with home improvement business. Most are reputable, but Lumber Liquidators is a slick business with allot of dishonest people running the show. Stay away from this business and take your business away from Lumber Liquidators.

This report was posted on Ripoff Report on 07/06/2011 07:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lumber-Liquidators/Lone-Tree-Colorado-80124/Lumber-Liquidators-Lumber-Liguidators-will-not-stand-behind-a-defective-product-They-cho-749589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Never honor Warranty

AUTHOR: dimegirl - (USA)

IF you make the mistake of buying Lumber Liquidators make sure you open each and every box before you make the purchase- because you will be stuck with them.They NEVER honor there warranty even if you have them install the flooring.If you make a complaint and someone is sent out to inspect your floor -most of the time they will blame it on humidity,so be sure to have a humidity test done before they come out!

Go online and look up all the reviews on this company-you will be very disappointed on how they treat there now x-customers...
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