ED Magedson – Founder
Luminess Air unable to get customer service on phone, i receive a messeage stating the number not in user try again later and email has been giving me run around for over a month now. I can not get a replament for broken unit that was barley used and broke. They also chagred me double of what a friend paid. Internet
I ordered the Luminess Air on line for the advertised price of $19.99. It took over a month for the product to be delived. It was not clear at all that there were 6 more payments of triple the advertsed price. I was already too late to return at this point so i kept the product not aware i also had an auto renwal on the makeup. This was not too dificult to cancel but i did need to pay for first shipment. I only used the product for about 3 weeks before it broke. It has been a month now of several attempts at obtaining a replcement unit. I have an unbeleivable email trail with customer service that is getting me no where but more frustated and when i try and call to a live person the line is always out of service due to call volume. I dont know what to do at this point in time but file a report with BBB.
This report was posted on Ripoff Report on 05/28/2013 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Luminess-Air/internet/Luminess-Air-unable-to-get-customer-service-on-phone-i-receive-a-messeage-stating-the-nu-1054497. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.