- Report: #409466
Report - Rebuttal - Arbitrate
Complaint Review: Luminous Brites
Luminous Brites3600 Ocean View #2 Glendale, California U.S.A.
Luminous Brites Deceptive Advertising tactics and Unauthorized billing/shipment for unwanted product Glendale California
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As you move through their web form to sign up for the free trial it is not made deliberately obvious that you will be billed monthly if you do not cancel your "membership".
You will get your trial about 20 days after you order it and then they bill you for the next months supply - I never even got to try it out and see if it worked before they nailed me with an 88 dollar bill!
Theior customer service is a joke - all they will tell you is that the website would not have processed the order unless you agreed to the terms. So I said fine, the website says refunds are available for unwanted and unused product so I emailed them and requested an RMA.
Got the same response as intial inquiry; apparently they are good at copy and paste in email but not so good at actually reading them.
2nd and 3rd requests for RMA# have yet to be answered - I am not holding my breath.
Plan to file cases with the following:
Federal Trade Commission
Internet Crime Center
Glendale Chamber of Commerce
Better Business Bureau
I am not the first and won't be the last.
This report was posted on Ripoff Report on 01/08/2009 01:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Luminous-Brites/Glendale-California-91208/Luminous-Brites-Deceptive-Advertising-tactics-and-Unauthorized-billingshipment-for-unwant-409466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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